MEDISEEN Toronto, ON, Canada
Jan 28, 2019Full time
JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES Compile clear and concise business requirements using a flexible and adaptable approach, emphasizing creative/ innovative strategies Collaborate with stakeholders and technical resources to create user stories and translate those stories into features that can be built by the development team Create workflow diagrams to visually represent business processes Identify problems in terms of business requirements and recommend modifications to the functional solution which could impact the system design Build strong partnerships between business and system teams Act as the primary interface between business users and system resources for all issues that may impact assigned project Work with QA and SMEs to plan, manage and execute user testing approach and defect management Create detailed test cases for user testing Participate in and/or provide oversight for user testing and production parallel, verify and document test results and recommend solutions for any discrepancies ABOUT OPENCARE: To learn more about us, please visit our corporate website https://www.opencare.com Founded in 2012, Opencare’s vision is to change the way patients and health providers interact. We are currently laser focused on creating an amazing experience for patients to find the right health provider, and to bring them together using a streamlined appointment booking platform. We see this as a gateway to simplifying all interactions between patients and providers; ultimately making health care more personable, approachable and accessible. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as OPENCARE employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with OPENCARE , a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an OPENCARE employee, you may receive: Paid training Flexible training schedules Medical and dental benefits Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Working at OPENCARE means potentially having the freedom to explore all kinds of career options – from customer service, training, and tech support, to management, recruiting and more.OPENCARE offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed – because when you’re at your best, that’s when we’re at ourbest. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience: High School Diploma or GED required; college degree preferred Customer service experience a plus Phone-related customer service a major plus Familiarity with Microsoft Windows, Word, and Excel applications Bilingual language skills a plus Knowledge, Skills and Abilities: Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time Ability to use phone and computer systems Excellent oral and written communication skills Strong listening/comprehension skills Ability to stay composed and objective Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment A climate controlled, contact center environment – filled with amazing people, incredible career opportunities and the occasional dance-off Constant usage of phone and computer systems Physical Demands Constant sedentary work. You’ll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.