Quantum Mississauga, ON, Canada
Nov 29, 2019Full time
Position: Bilingual Customer Service Representative Location: Mississauga Salary: $45,000 to $48,000 per year Job Type: Permanent Our client, a leader in their field, is currently looking to add a Bilingual (French/English) Customer Service Representative to join their team in Mississauga on a full-time basis. With an awesome work culture and fun environment, this client offers competitive salaries, a great benefits package, Shoppers Drug Mart discount, a Goodlife gym discount. RRSP/pension plans, an employee ownership plan, professional training and development and so many more perks! What you will do: - Respond to incoming customer related calls - Perform outbound calls to, among others, schedule patient deliveries and conduct pharmacy refills for on-going therapies - Index patient documents coming in from clinics, MD offices, pharmacies, and insurance companies to the appropriate files, or creating files as needed - Provide exceptional customer service to all parties involved in the health services, ensuring that the unique needs of patients, clinics and programs are met - Meet or exceed establish performance metrics - Assist the Manager of Customer Care with projects as requested Skills and Qualifications: - Bilingualism (English and French, verbal and written – preferred - Minimum of 1 year of call centre experience – health care or insurance experience is an asset - Postsecondary education – an asset - Strong computer skills in a Windows environment using MS Office (Excel and Word) - Working experience with PureConnect - Experience wit Geneys – a definite asset - Flexibility to work rotating shifts, Monday to Friday from 8 a.m. to 8 p.m. Please send your updated resume to Anshika Kumar at email@example.com .