Carmen's Group
Hamilton Convention Centre, Summers Lane, Hamilton, ON, Canada
Dec 09, 2019
Full time
Are you someone who loves to meet new people and develop strong relationships? Would you like to be a part of a team driven to deliver extraordinary experiences to our guests? Then we would like to welcome you as our next Sales Associate at the Hamilton Convention Centre by Carmen’s!
You will pay a key role in the sales team by connecting with clients to show them what our facilities can offer and how we can exceed their expectations. Our ideal candidate is a superb communicator, someone who builds rapport easily, and is driven to continually exceed expectations.
OPPORTUNITIES WILL INCLUDE:
Prospecting and soliciting both new and repeat social and event business from the Greater Hamilton area
Be continually innovative on attracting and securing new avenues of business for the Convention Centre, selling the City of Hamilton as a destination in addition to our facility
Conduct outside and inside sales calls and be the first point of contact for prospective and returning clients
Conduct corporate and social event sales appointments with prospective clients, showcasing the facility and helping them envision the possibilities for their event
Send out detailed proposals to prospective corporate clients, following up timely on the status
Conduct follow up sales appointments as required on any leads
Communicate details effectively to the Event Coordinator to support their efforts in planning the event for the guests
Work with various internal departments to ensure seamless customer contact and delivery
Respond to customer needs and concerns in a friendly, timely and efficient manner
Create event and wedding sales contracts, outline details with clients
Stay current with industry trends, adapt to information regarding product innovations, competitors and market conditions
Attend regularly scheduled team meetings prior to all events to guarantee successful execution
Track and/or update the customer information in the customer database
Other duties as required
REQUIREMENTS:
A minimum of 3-5 years’ experience as an event or hospitality professional is required
2-4 years of sales experience in hospitality or travel and tourism is required
Post - Secondary education, in Business Administration or Hospitality. A sales or marketing Degree from a recognized University is considered an asset.
Canadian Professional Sales Association (CPSA) certification is an asset
High level of attention to detail and strong organizational skills
Superior verbal and written communication skills
A team-oriented approach to work with strong abilities to provide and receive professional feedback for collective growth
Customer service mindset as well as a high level of ethics and integrity
Flexible work schedule, including evenings and weekends, and can adapt to high stressful situations
Ability to travel outside of Hamilton as required
Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
