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We are seeking someone who has strong written and verbal communication skills. Individuals with these skills will also be driven and creative to reinvent the importance of quality customer service when dealing with customers. Essential Duties & Responsibilities: * Support customers through answering product and service questions * Maintains customer order by updating order status and tracking information. * Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution * Relay customer feedback to management to ensure customer needs are met and quality control is maintained * Contributes to team effort by maintaining customer satisfaction Requirements:   * Proficient in MS Windows/Office * Knowledge of customer service principles and practices * Six months or more experience in a customer...