Case Manager

  • Infiniti Legal Support Service
  • Ottawa, ON, Canada
  • Feb 14, 2019
Full time Legal

Job Description


 The successful candidate:

  • Has exceptional organizational skills
  • Is Bilingual (French and English)
  • Is comfortable working to urgent deadlines and multiple tasks
  • Possesses excellent knowledge of the Microsoft Office suite (Word, Outlook) and is comfortable with computers in general
  • Possesses strong interpersonal skills
  • Possesses excellent written and verbal skills
  • Has excellent telephone and customer management skills


The successful candidate demonstrates:

  • Ability to quickly learn new tasks
  • Strong attention to detail
  • Flexibility and reliability in work environment
  • Ability to focus
  • Team player mentality
  • Strong communication skills (both verbal and written)
  • Ability to customize communication style to the audience
  • Willingness to think things through and ability to make decisions
  • Problem-solving capabilities
  • Innovative thinking


*** Please note that the role is a Case Manager role, and does not involve actually going out to perform serves. ***


Immediate Duties and Responsibilities:


  • Manage, from intake to completion, individual cases related to our process serving function in either English or French.  Tasks will include:
    • Receiving, interpreting, and taking action on instructions from legal clients
    • Managing our network of process serving partners and monitoring their performance, quality and adherence to our quality standards
    • Associated responsibilities will encompass tracking, updating and monitoring the operational status of work in progress
    • Communicating with clients regarding status of work outstanding, issues with service, updates on service, etc.
    • Preparing the appropriate Affidavit of Service
    • Adherence to our quality standards
  • Manage workload with other case managers to ensure that as a team, work remains balanced and up-to-date
  • Support the continuous improvement and culture of the organization
  • Willingness to continue to pursue ways to increase knowledge about the business
  • Work with management to review the processes associated with the Legal Support Services business, make recommendations to support improved efficiency and service deliver