Are you French Bilingual and looking for a great opportunity in Customer Service and to be part of an awesome team in Vancouver? If so, this may be the perfect opportunity for you. We are looking for French Bilingual Customer Service Representatives to join our team at our modern office based in Vancouver. We strive towards providing our customer with the best possible customer service experience with every interaction.
We can offer both full time and part time hours. Part time hours are typically 6am to 10am. Full time hours are 6am to 2:30pm and 9:30am to 6:00pm
The main responsibility for this role is to provide the highest quality of customer service.
Other duties are but not limited to:
- Meet and exceed customer satisfaction expectations with positive, patient and clear communication.
- Inbound/Outbound communication with customers
- Be a great listener and understand the customer’s needs.
- Provide excellent advice to help point the customer in the right direction and make informed decisions
- Resolve customer issues and complaints in a calm and effective manner.
- Verify customer orders
- Offering end-user support through all forms of communication including live chat
- Performing other administrative duties as assigned
- Group Retirement Savings and Employee Shareholding programs
- Extended health, dental and vision benefits
- Modern work environment
- Transit accessible
- 100% MSP coverage
- Flexible spending account
- Onsite Gym
- Progressive paid vacation plan
- Opportunities for career growth and development
- Company discounts
- Must have excellent communication skills both written and verbal in English and French
- High attention to detail
- You take initiative and can work both independently and as part of a team
- Work well in a fast paced environment
- Excellent computer skills with the ability to type at 50 WPM
- Positive and outgoing attitude
To apply for this role please reply to this ad or send your resume to firstname.lastname@example.org and email@example.com
While we appreciate all applicants only short listed candidates will be contacted.