Collection Support Agent

  • D&A Group Services
  • 142 - 75 Watline Avenue, Mississauga, ON, Canada
  • Oct 29, 2018
Full time Banking Customer Service Finance Telecommunications

Job Description

This is a Call Centre Customer Service & Collections entry-level position, which will include training on collection techniques and use of our computer system with the knowledge necessary to be successful as a Support Agent.

A Support agent responsible for account receivables helps businesses and individuals collect overdue payments for goods or services;

What will you do:

  • Respond to inbound account transfers and initiate outbound collection calls.
  • Use multiple web based applications for investigation and verification.
  • Make follow-up collection calls, and negotiate payment on non-responsive accounts.
  • Communicate appropriate course of action to clients in a professional manner.
  • Contribute Team performance to achieve personal goal
  • Commit to learn and grow your skills.


  • Secondary school diploma.
  • Ability to read, understand and communicate orally and in writing, fluently and clearly in the English language, so to ensure clear mutual understanding of process, policies and customer needs.
  • Strong work ethic, team player with an entrepreneurial mindset, great telephone mannerism, result driven with a passion for delivering outstanding support.
  • Hungry, assertive and willing to learn to earn, able to take and give direction.
  • Comfortable and fluent with PC, desktop applications and Microsoft Office.
  • Ability to prioritize workload and handle volume calls while maintaining a professional and personable approach.
  • Detail-oriented, call control and effective oral and written communication and negotiation skills, ability to persuade customer on the urgency for payment
  • Willing to work in a flexible work arrangement, covering business needs from 8 am through 9pm, ability to work 1 late shift per week (12 – 9pm) and one Saturday per month.
  • Willing and able to commit to a term of employment of no less than 15 months.


  • Knowledge of DRS, ACE, D+H Highways
  • Ability to read, interpret Consumer and commercial credit bureau reports
  • Previous sales, call center, account-receivable or collection experience an asset.
  • Bilingual with French or any other languages other than English is a definite asset.

Qualification Questions

  • You have requested that Indeed ask candidates the following questions:
  • Job Type: Full-time
  • How many years of Collections experience do you have?
  • How many years of Customer Service experience do you have?
  • How many years of Sales experience do you have?
  • How many years of Telephone Skills experience do you have?
  • Have you completed the following level of education: High school or equivalent?
  • Do you speak English?
  • Are you in Mississauga, ON?

If you got what it takes, we want to hear from you! All Interested individuals are invited to submit their resume, cover letter and salary expectations to the attention of:

Human Resources

75 Watline Avenue, Suite 142,

Mississauga, Ontario

L4Z 3E5

Fax: (905) 507-3538

For further details about D&A Group Services, come and visit us at:

D&A Group Services is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.


Mississauga, Brampton