Account Manager

  • Clintar Landscape Management
  • 5609 Power Rd, Ottawa, ON, Canada
  • Oct 22, 2018
Full time Ottawa, ON

Job Description

JOB SUMMARY

 

To manage and maintain good working relationships with a list of clients.   Cross-selling them services, regular meetings and upselling current commercial customers while actively looking for new property opportunities.

 

RESPONSIBILITIES & ACCOUNTABILITIES

 

*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties

 

Account Management and Sales

  • Regularly meets with client list to maintain a good relationship and ensure the clients needs are being met (Twice per year minimum, monthly as necessary).
  • Communicate with General Manager and Supervisors when service levels need to change.
  • Ensure service levels are contractual for each site
  • Pro-actively solves problems on behalf of the clients
  • Timely responses to client requests at all times in all weather conditions.
  • Expectation is that Account Manager will assist on a site only if required to gain desired result in extreme cases.
  • Develop and Maintain personal relationships with as many of client base as possible.
  • Sells programs and services to present or new clients for enhancements or additional services.
  • Develop sales programs and strategies with Sales Manager or Franchise Owner/Branch Manager to meet customer needs.
  • Encouraged to look for and add new accounts through active sales methods.
  • Work with Sales Manager and General Manager to onboard new clients and manage the transition down to the supervisor in charge of the site.
  • Measure properties and conduct site surveys to determine price estimates.
  • Prepare quotations and prepare work orders for orders obtained.
  • Maintain current and accurate records in account files on all clients. These include pricing worksheets and on-site property surveys.
  • Maintain proper sales reports as directed by Sales Manager or Franchise Owner/Branch Manager.

 

EDUCATION/EXPERIENCE

 

College diploma or equivalent from a technical school; or two to three years related experience in horticultural/agronomic field and/or training; or equivalent combination of education and experience.

 

Computer Skills: proficient with Microsoft Office; Intermediate Excel; experience with software such as CRM system, databases and/or related business software.

 

All certificates, licenses (including Drivers) registration: as required by Federal/Provincial legislation

 

 

KNOWLEDGE, SKILLS AND ABILITIES

 

  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations.
  • Ability to write reports and business correspondence (including proposals).
  • Ability to effectively present information and respond to questions in one-on-one and small group situations to customers, the public and other employees in the organization.
  • Ability to solve practical problems and deal with a variety of customers service situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
  • Ability to calculate figures and amounts such as discounts, interest, commissions and proportions, percentages, area, circumference and volume.

 

Other Skills and Abilities:

 

Adaptability                                                      Analytical

Proactive and take initiative                               Customer service

Flexible                                                             Follow-up

Listening                                                           Persuasiveness

Planning & organizing                                        Work in a fast paced environment

Problem solving                                                            Oral and written communication

Negotiation                                                       Conflict management

Self-motivator                                                   Time management

Attention to detail                                              Critical thinking

 

PHYSICAL DEMANDS/WORK ENVIRONMENT

 

  • Spend time sitting and using office equipment and computers
  • Faced with constant interruptions as located in a busy office
  • Spend time in intense concentration

 

City

ottawa