Reservations Agent

  • Toronto Event Centre
  • 15 Saskatchewan Road, Toronto, ON, Canada
  • Oct 31, 2018
Full time Customer Service Hospitality-Hotel Restaurant-Food Service Sales Toronto, ON

Job Description

We are looking for ENERGETIC RESERVATION AGENT to join our amazing team. We are a dynamic, year-round, one-stop venue. Showcasing the world's top chefs, celebrities and companies.

PLEASE SEND YOUR RESUME AT CAREERS@ TORONTOEVENTCENTRE.COM. MAKE SURE TO PUT JOB POSITION IN EMAIL’S SUBJECT. IF NOT DONE AS REQUESTED, YOUR APPLICATION WILL NOT BE PROCESSED

JOB DUTIES

  • Answer all incoming calls promptly, in an attentive, courteous and efficient manner
  • Provide information to customers about our services, facilities, hours of operation, and local area & attractions.
  • Processing orders for customers
  • Book reservations while focusing on maximizing revenue and average rate using standard rate quoting scenario at all times.
  • Perform other assignments as requested.

 

QUALIFICATIONS:

  • This is a DAY shift and EVENING shift
  • Ability and willingness to learn about products and services specifications and benefits
  • Must be flexible to work shifts as required (evenings, weekends, and holidays)
  • Patient and friendly personality
  • Experience in a hotel or a related field preferred
  • Great interpersonal, communication, presentation and negotiation skills
  • Excellent Phone Etiquette
  • Strong computer skills
  • Be able to multi-task

REQUIREMENTS

  • High school diploma or equivalent required
  • 1 year of experience as Telesales Representative or similar customer service or sales role
  • This is a DAY shift and EVENING shift, so must be flexible to work shifts as required (evenings, weekends, and holidays)
  • MUST be legally able to work in Canada

City

Toronto