Late Night Customer Service Ambassador

  • Dexterra
  • Vancouver International Airport (YVR), Grant McConachie Way, Richmond, BC, Canada
  • Sep 13, 2018
Full time Customer Service

Job Description

The Customer Service Ambassador will provide customer care support to all arriving and departing YVR customers and processes. The position is to assist with the smooth operation of YVR facilities and ensure all questions and concerns are answered accurately and efficiently. A Customer Service Ambassador must develop sound knowledge about the airport and Vancouver to provide passengers an acute level of assistance through their travel.

We provide service in many areas of the Vancouver International Airport including, but not limited to:

  • Lost and Found
  • Customer Care Counters
  • U.S. Departures
  • International Arrivals Hall
  • FasTrack
  • Summer Cruise Ship Operational Support
  • Seasonal Bus to Plane Operations

RESPONSIBILITIES & DUTIES

  • Direct passengers as required and handle general passenger inquiries, provide direction and assistance to a diverse passenger group by assisting and facilitating passenger flow in the terminal buildings
  • Report any safety, security, or environmental issues to the Operations Centre
  • Anticipate changes in processes and in passenger volumes and work accordingly
  • Proactively seek out passengers requiring additional customer service care and attention
  • Offer high levels of consistent, personalized, sincere and engaging service

SKILLS & ABILITIES

  • Minimum of one year experience in customer service
  • Previous experience in the Service industry is an asset
  • Ability to obtain Restricted Area Identification Card (RAIC) through Transport Canada
  • Completion of First Aid Emergency training during first month of employment
  • Strong interpersonal and communication skills
  • Ability to demonstrate professionalism, diplomacy and effective reasoning skills
  • Ability to work within a team as well as individually
  • Available for evenings, weekends and holidays
  • Willing to work late night shifts
  • Use of personal vehicle is required

Job Types: Full-time, Part-time, Permanent

City

Richmond, BC