Bilingual Insurance Customer Service Associate (Recent Grads)

  • Markham, ON, Canada
  • Aug 10, 2018
Contractor Customer Service Insurance

Job Description

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so !



URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number


Please mention the job title above in the subject line

The recruiter in charge of this role is Ann

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.


One of our consulting clients is looking for Bilingual Insurance Customer Service Associate (Recent Grads)

Location:  Markham, Ontario

Duration: 1 year contract with possible extension



The key responsibilities of the Insurance Associate are:

  • Responds knowledgeably to incoming calls from clients and/or their insurance representatives
  • Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage
  • Accurately document client or insurance representatives comments and actions taken in customer's electronic file
  • Sorts and processes incoming insurance mail
  • Meets or exceeds quantitative and qualitative goals as outlined by department manager
  • Responds to requests for assistance from other departments in a timely and efficient manager
  • Provides back up support to receptionist and administrative associate, as required
  • Works well as part of a team to ensure department targets
  • Adheres to corporate policies and department Standard Operating Procedures (SOPs)
  • Uses various software programs proficiently

Qualifications necessary:

  • 1 to 2 years of customer service experience
  • University degree (preferred) or College diploma – Business or economics stream preferred.
  • Excellent computer skills, especially Word, Excel
  • Bilingual – French and English- both written and spoken

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !