Bilingual Customer Service Associate (English and French)

  • Markham, ON, Canada
  • Aug 10, 2018
Contractor Customer Service

Job Description

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so !



URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number


Please mention the job title above in the subject line

The recruiter in charge of this role is Ann


If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.


One of our well established automotive finance clients is looking for a Bilingual Customer Service Associate (English and French)

Duration: 1 year contract with a high possibility of an extension

Location:  Markham, Ontario



Major Responsibilities:


This position is responsible for answering inquiries from customers and dealers in regards to automobiles for lease and finance accounts. 


  • Maintain queue priority to answer customer inquiries within department standards
  • Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner
  • Able to work in a high volume environment with accuracy and attention to detail.
  • Respond to customer requests with a Customer First approach
  • Maintain customer contact notes in the mainframe system.
  • Complete other departmental duties as required



  • University Degree or College diploma -  a Business discipline preferred
  • Superior communication skills in English and French
  • Microsoft Office applications: Word, Excel
  • Working knowledge of Lotus Notes
  • Prior inbound customer service experience an asset
  • Ability to work shifts between the hours of 8am to 8pm, Monday to Friday

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !