Unilingual-Bilingual Customer Service Representative (Banking/FI, Call Centre Exp.)

  • Teamrecruiter.com
  • Toronto, ON, Canada
  • Aug 09, 2018
Contractor Banking Customer Service Finance

Job Description

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!

                              

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number

 

Please mention the job title above in the subject line

The recruiter in charge of this role is Veronica

 

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

 

One of our major banking clients is looking for a Unilingual-Bilingual Customer ServiceRepresentative (Banking/FI, Call Centre Exp.)

Length: Contract term is 12 Months with the possibility of an extension

Location: Toronto, ON

 

GROUP INFORMATION/CULTURE
This team consists of 28-30 members. The HM is looking for outgoing individuals with lots of energy. There is a lot of risk involved in the role as wire payment requests can come in high volumes and high amounts. Candidates should be able to handle high pressure and high stress situations. Teamwork and collaboration are very important to this role and these individuals will be collaborating with various levels within the team (approvers and releasers) to ensure wire payments are processed efficiently.


EVP (Employee Value proposition): 
The bank has a lot of opportunities so this is a great role to expand skill sets and gain experience for future roles in the FI space.


RESPONSIBILITIES INCLUDE (but are not limited to):
-Customer wire payment requests come in to the team via fax
-Managing fax ad they come in - logging in transactions into the system
-Entering financial transactions into system
-Calling customers to validate transactions; Call-Back to be completed with the client to ensure the information on the wire payment is accurate and to obtain authorization to proceed
-Keying of the wire into the system once fax has been confirmed and authorized
-Escalate where necessary

TOP SKILLS / EXPERIENCE:
-Very strong keying skills - High level of typing skills and accuracy *please provide test scores*
-Strong & Professional phone etiquette
-Strong communication skills - verbal and written
-Collaboration/work well in a team environment
-Ability to multi-task and manage their own time
-Organizational skills and strong attention to detail
-***Punctuality and attendance*** very important to the HM 


NICE TO HAVE SKILLS/EXPERIENCE:
-1-2 years of previous FI/banking experience 
-Wire payment background
-1 to 2 years in a call center/customer service role 

SOFT SKILLS: 
- Strong communication skills
- Multitasking skills
- Ability to work in fast paced environment 
- Team player
- Quick learner
- Strong time management skills

EDUCATION/CERTIFICATIONS: 
High school is required. University/college is a nice to have.

 

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !