Call Center Representative

  • Nurse Next Door
  • Kitsilano, Vancouver, BC, Canada
  • Jan 12, 2018
Full time Admin-Clerical Customer Service Entry Level Franchise Health Care

Job Description

As our Call Center Representative (referred to internally as Care Services Specialist ) in Kitsilano Vancouver, you will provide the highest level of care and scheduling service to our Clients, Franchise Partners and Caregivers across North America. You thrive in high-paced, self-managed environments where you can put your detailed-oriented and organizational skills to good use. As a brand ambassador, you will achieve our larger goal of making Nurse Next Door the most admired global home care brand. We're looking for reliable, passionate, and self-led A-players to join our team for our mission of #MakingLivesBetter!

What you will lead in 2017?

  • You will surpass response times, scheduling and record keeping standards in order to provide the highest level of care and service to our Clients, Franchise Partners and Caregivers
  • You will learn new and existing systems and technologies to optimize your abilities
  • You will communicate and contribute to making the Care Services Team the highest performing team at Nurse Next Door

What you will bring to Nurse Next Door?

  • Delivering superior customer service in a previous retail, hospitality or high-paced service environment
  • Alternatively, team environment skills from sports or school projects
  • Flexibility to work 3-5 days per week, especially evenings/weekends

Our Values:

  • Admire People
  • WOW Customer Experience
  • Find a Better Way
  • Passionate About Making a Difference

Our Perks:

  • Ability to grow your career
  • Family-fun work environment with All Star Parties, Internal Currency (Flowerbucks) and Team Events
  • Weekly recognition – Heart Star, Flowerbucks (internal money you can trade in for prizes), Dreams Program
  • Medical and Dental benefits

For more information, visit our Careers site to watch the Care Services video:

To learn more about what it's like working with our team, check out our Culture Video!

We are an Equal Opportunity Employer. Nurse Next Door Heart Quarters is located in a wheelchair accessible building. If you are an A player who wants to join a World Class organization, please send us an email with your resume and cover letter.