Bilingual Customer Service Representative - Mississauga

  • VitalAire Canada
  • Mississauga, ON, Canada
  • Dec 01, 2017
Full time Customer Service

Job Description

Our success has come from providing superior service through highly motivated people.  At VitalAire you will have a job that has IMPACT.

VitalAire is a leader in home oxygen therapy, sleep apnea programs and medical gases from coast to coast. Our 40 years of experience, 100 locations, 800 employees and national accreditation status with Accreditation Canada assures quality programs and unsurpassed service.

VitalAire is a part of the Air Liquide Group which has over 50,000 employees worldwide in 80 countries and has been a national leader in medical gases and respiratory services markets.

Looking for a Challenge?

VitalAire is seeking exceptional talent to join in our commitment to making VitalAire an even better place to work.  If you are looking for somewhere you can assist in driving positive change and would like to help move VitalAire one step closer to being an employer of choice – look no further.  We have Competitive Spirit and We Play to Win.  Opportunities for growth and recognition are available at all levels for those people who are engaged and committed to accelerating positive results.

Advantages of working for VitalAire?

  • Competitive salary, vacation and performance based pay increases
  • Competitive benefit package & company RRSP contributions
  • Standard working hours for better work/life balance
  • Tuition reimbursement & Career Development programs
  • Employment Assistance Program
  • Successful and stable, industry leader

Are you ready to get on-board?

We are currently looking for a motivated; customer focused full-time Bilingual Customer Service Representative for our Mississauga, ON call center hub. In this role, you will be responsible for providing customer service by answering incoming calls from clients, accepting orders, troubleshooting equipment issues, providing information and directing calls, while ensuring a high level of friendly and professional customer service.

 

Responsibilities:

  • Responds to CPAP and Oxygen types of customer service inquiries including assessing customer needs to ensure proper recommendation of equipment/supplies; informing customers of government funding and client financial responsibility, responding to general inquiries; handling customer complaints; troubleshooting equipment malfunction calls, order processing.
  • Schedules appointments for CPAP clients into database ensuring scheduling accuracy
  • Identifies and assesses individual client needs and takes appropriate action to satisfy those needs, solves problems systematically using sound business judgment and follows through on commitments
  • Maintains product knowledge
  • Creates and updates customer files for Customer Management and scheduling systems; maintains quality records in relation to operations including but not limited to patients files. Maintains client confidence and protects VitalAire operations by keeping information confidential.
  • Liaison with physicians and hospital medical staff to receive and process CPAP and oxygen referrals

Requirements:

  • Secondary school diploma or equivalent
  • 2 years of experience as a Customer Service Representative preferred
  • Superior communication and listening skills, professional telephone manner and ability to deal tactfully and effectively with customers in a fast paced customer focused office.
  • Proficiency with Microsoft Office and Windows, AS400, QHR or other medical record software is an asset
  • Strong ability to multi-task; excellent interpersonal, trouble shooting and organizational skills
  • Ability to work independently in all capacities with team members and other branches
  • General knowledge of CPAP and equipment is an asset

 

NOTE: All employment is conditional upon the completing and obtaining a satisfactory background check, including educational, employment, references and other relevant verifications depending on the position. This position is open to applicants legally authorized to work in Canada.

We participate in equal opportunity employment.