Call Centre Agent

  • Synergie Hunt International
  • Ottawa, ON, Canada
  • Nov 29, 2019
Full time Admin-Clerical

Job Description

Contact Centre Agent 

Full time, temporary (3 to 4 months)

 The Contact Centre Agent is responsible for answering inbound and outbound calls to answer inquiries and claims information. This is a fast-paced and high energy role with a growing company.

 

TO BE SUCCESSFUL IN THIS ROLE:

  • Bilingual English and French oral and written (Mandatory).
  • Customer service-oriented.
  • Detail-oriented.

 

RESPONSIBILITIES AND TASKS

  • Answer calls and address callers’ inquiries as needed.
  • Perform research using available resources to provide information to callers.
  • Escalate more complex issues to the research team.
  • Complete necessary documentation as needed and keep an accurate log of calls.

 

REQUIREMENTS AND SKILLS

  • Professional and courteous manner.
  • Good verbal and written communication skills
  • Ability to sit at a work station for long periods of time.
  • Previous call centre experience (2-3 years)

 

We invite you to forward your resume today!

 

 

At Synergie HUNT International, we are attentive to the professional development of our candidates. We respect your goals and guide you to a role that is best suited to your expectations. - Your professional development is our passion!

Each application we receive is carefully reviewed to meet the requirements of the position we are recruiting for. Even if you are not selected for this position, we will evaluate your application for other roles we are recruiting for.

 

Synergie Hunt International is fully compliant with AODA standards and is committed to providing accessibility to all applicants.

 

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Synergie Hunt International will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require any accommodations, please notify us and we will work with you to meet your needs.