Bilingual Customer Service Representative

  • Quantum
  • Mississauga, ON, Canada
  • Nov 29, 2019
Full time Admin-Clerical Customer Service

Job Description

Position: Bilingual Customer Service Representative
Location: Mississauga
Salary: $45,000 to $48,000 per year
Job Type: Permanent

Our client, a leader in their field, is currently looking to add a Bilingual (French/English) Customer Service Representative to join their team in Mississauga on a full-time basis.

With an awesome work culture and fun environment, this client offers competitive salaries, a great benefits package, Shoppers Drug Mart discount, a Goodlife gym discount. RRSP/pension plans, an employee ownership plan, professional training and development and so many more perks!

What you will do:

- Respond to incoming customer related calls
- Perform outbound calls to, among others, schedule patient deliveries and conduct pharmacy refills for on-going therapies
- Index patient documents coming in from clinics, MD offices, pharmacies, and insurance companies to the appropriate files, or creating files as needed
- Provide exceptional customer service to all parties involved in the health services, ensuring that the unique needs of patients, clinics and programs are met
- Meet or exceed establish performance metrics
- Assist the Manager of Customer Care with projects as requested

Skills and Qualifications:

- Bilingualism (English and French, verbal and written – preferred
- Minimum of 1 year of call centre experience – health care or insurance experience is an asset
- Postsecondary education – an asset
- Strong computer skills in a Windows environment using MS Office (Excel and Word)
- Working experience with PureConnect
- Experience wit Geneys – a definite asset
- Flexibility to work rotating shifts, Monday to Friday from 8 a.m. to 8 p.m.

Please send your updated resume to Anshika Kumar at anshika.kumar@quantum.ca.