Bilingual Client Services – Banking

  • Quantum
  • North York, Toronto, ON, Canada
  • Nov 29, 2019
Contractor Admin-Clerical Customer Service

Job Description

Position: Client Services Consultant
Location: North York
Salary: $23 per hour
Job Type: Long-term, temporary to permanent contract 
Industry: Banking

As the Client Services Consultant, you will be responsible for responding to and providing support and coaching for service inquiries (email, on-demand and telephony) from internal and external clients ensuring timely and accurate answers, either directly or through escalation.

Key Accountabilities:

- Provide effective and efficient responses to inquiries
- Assess and interpret the level of complexity of inquiries
- Ensure positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps

Requirements:

- Knowledge of and experience in a service center or call center environment is an asset
- Strong knowledge of organizational structure
- Exceptional written and verbal communication skills
- Sound judgment and problem-solving skills
- Attentive to details and deadlines
- Ability to maintain confidentiality
- Post-secondary degree or pursuing education
- Ability to pass a criminal record check
- Bilingualism (English/French) is required
- Flexibility to be able to support hours from Monday to Friday between 8 a.m. and 8 p.m.

Please send your resume in Word format to Minali Yadav at the following address: minali.yadav@quantum.ca.