Customer Service Specialist

  • Univar
  • Dorval, QC, Canada
  • Oct 06, 2017
Full time Customer Service

Job Description

Function:

Handles all customer service activities including order taking, processing orders from beginning to end, providing a single point of contact to ensure a consistent customer experience, coordinating order fulfillment, providing necessary information to customers, and problem resolution. Assists in building profitable sales by enhancing customer satisfaction and confidence. Also, as appropriate, suggests order changes/additions based on customer buying patterns and gathers market intelligence. Training and growth potential.

What you will do:

  • Processes customer orders
  • Develops solutions to customer needs/opportunities
  • Builds and sustains long-term customer partnerships
  • Displays effective interpersonal & communication skills
  • teamwork: collaborates with team members
  • Resolves problems/non-conformance’s quickly
  • Other duties as required

What you will require:

  • University degree, Chemistry or Engineering degree/diploma or specialized training in a related field (i.e. chemistry, sales or customer service) with two (2) years’ experience is required
  • The candidate must have a strong organizational aptitude, must be detailed oriented and have excellent time management skills
  • Strong organizational, written and oral communication skills are required
  • Must be a team player who is customer-oriented and self-motivated with a proven ability to interface confidently with internal and external stakeholders
  • Must have strong computer skills using Microsoft office suite including Outlook, Excel and Word
  • Must be bilingual in French and English

About Univar

Univar Canada is the leading distributor of chemistry and related innovative products and services in Canada. We provide more chemical products and related services than any other company in the marketplace. Our wide distribution network, with locations coast-to-coast, helps guarantee fast, reliable service to Univar's customers.

Safety is our first priority, both the starting point and foundation for all aspects of our global business operations. Safe transport and storage of products, safe operational practices and safe working conditions enable us to protect our employees, customers, suppliers and the environment.

To read more about our successes and what we do, please visit: www.univar.com.