Parts Person/Customer Service

  • KF Aerospace
  • Kelowna, BC, Canada
  • Jun 07, 2019
Full time Customer Service Entry Level Inventory Transportation

Job Description

We’re all about the craft.
KF Aerospace is proud to deliver innovative aircraft services for corporate, commercial and military customers worldwide. Launched in 1970 out of British Columbia’s beautiful Okanagan Valley, KF has grown to specialize in a wide range of aviation services including maintenance and modifications, cargo operations, military pilot training and aircraft leasing. With facilities across Canada, KF is home to a 1,000 strong, highly skilled workforce. Our passion for our craft fuels every project we touch.

JOB OVERVIEW
Do you provide great customer service and have experience in the retail, food or beverage industry? Bring these skills to our Hangar Support position! This role assists our internal customers with request involving parts, materials or tools. Applicants will need to demonstrate an ability to work under pressure while maintaining positive customer interactions. Hangar Support consists of three roles: Customer Support, Materials Support and Production Support. Each employee starts as Customer Support but can be cross-trained in all three positions to determine the best fit.

CUSTOMER SUPPORT
The Customer Support role is team-oriented and requires a collaborative attitude. Teams average between 8-10 people and serve our internal customers. To perform Customer Support duties, you will need moderate computer skills and a willingness to learn the company-based systems. Once comfortable in the Customer Support role, you can be trained in one or both of the following roles:

MATERIALS SUPPORT
This role is responsible for sourcing and ordering aircraft materials requested by our Aircraft Maintenance Engineers (AME). Materials Support acts as a liaison between the Purchasing Department and the AME’s to gather information on the status of parts and forecast the progression of the project. To do this, you will create daily reports using Microsoft Excel. Once received, the material needs to be organized for current or upcoming projects. In this role, every day will be different!

PRODUCTION SUPPORT
Creating and maintaining project records, controlling legal documentation for an aircraft, entering data in accordance with Transport Canada regulations, and generating daily customer reports for on-site customer representatives. The Production Support role is largely administrative and will appeal to those who prefer a structured work environment.

REQUIREMENTS
· Completion of High School
· Prior customer service experience
· Ability to work under pressure and maintain positive customer service
· Knowledge of MS Office, Point of Sale (POS) systems or DOS programs an asset
· Ability to work and communicate well with a team
· May need to cover in the other roles as required

HOURS OF WORK
Support counters are open 6 am to midnight from Monday to Friday and from 6 am to 5:30 pm on Saturday and Sunday. All Hangar Support staff are expected to work different rotation. All rotations are 80 hours per two weeks guaranteed.

LAUNCH YOUR CAREER
The Hangar Support position starts at $14.18/hour and is subject to bi-annual performance and wage reviews. An employee can increase their wage by roughly 8% each year for a 4.5-year period. After a minimum of 3 years in the role, you’ll have the opportunity to apply for the leadership role of Senior Hangar Support. If successful, the candidate would move to a higher wage bracket and be recognized as a subject-matter expert in their area, train new staff and lead a team.

BENEFITS
Full-Time staff benefits include (but are not limited to):
· Health and Dental
· Short & Long-Term Disability
· Health Spending Account
· Paid vacation and Personal time off
· The opportunity to bank overtime
· Pension matching plan and voluntary RRSP
· Employee & Family Assistance Program
· Free financial advice
· Uniform allowance
· A bonus program based on organizational performance

For more information or to apply online, visit our website at www.kfaero.ca/careers 

City

Kelowna