Clinical Coordinator

  • Alio Health
  • Kanata, Ottawa, ON, Canada
  • May 14, 2019
Full time Admin-Clerical Entry Level Health Care Ottawa, ON

Job Description

Together, we are enhancing patient care to positively impact the lives of people everyday!

Alio Health Services is focused on creating the best experiences for patients, caregivers and the health care industry as a whole. We specialize in the design and implementation of comprehensive Patient Support Programs (PSP) that enhance the patient's experience throughout their treatment journey. We've assembled an incredibly talented, diverse, and spirited team that impact the lives of people every day. Our employees enjoy access to the best tools available, an open and collaborative work environment, and end each day knowing that they've made a positive impact.

We are currently recruiting for a Clinical Coordinator (CC) to join our team in Kanata, ON. The CC is an integral part of the Patient Support Program team, providing seamless service to patients that require medication administration support, and to their associated Health Care Providers. In this position, you will be able to build on your customer service and administrative skills, all while gaining great experience in the healthcare industry!

Reporting to the Director, Operations, you will be responsible for:

  • Registering new patients into the database
  • Processing patient re-activations into the database
  • Updating patient information as required
  • Sending reports to physicians
  • Reviewing incoming faxes to verify potential Adverse Events and Product Complaints
  • Verifying invoices for accuracy and submitting to suppliers for payment
  • Contacting patients by telephone to schedule appointments
  • Answering incoming calls from patients and healthcare providers in both English and French
  • Communicating with healthcare providers via email in both English and French

What you need to qualify:

  • Must be fluently bilingual (English and French)
  • Must be able to work quickly and efficiently
  • Flexibility and adaptability
  • Excellent interpersonal and customer service skills
  • Strong computer skills (MS Office)