Table Games Dealer

  • Rideau Carleton Casino, Futre Home of Hard Rock!
  • 4837 Albion Road, Gloucester, ON, Canada
  • May 07, 2019
Part time Hospitality-Hotel Ottawa, ON

Job Description

From the brand that rocks the world, a career that rocks yours!  We are seeking talented individuals to join the band and help launch the Hard Rock brand in the region.

A Dealer’s responsibilities include, but are not limited to the following: 

  • Responsible for dealing an assigned game in accordance with established policies and procedures. 
  • Complies with all departmental and Company Policies including business ethics guidelines and all regulatory requirements.
  • Offers the highest possible level of customer service resulting in a maximum level of customer enjoyment and return play.
  • Responsible for knowing all policies & procedures of the specific table game he/she is supervising.
  • Maintains a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
  • Works diligently to support the Company’s culture and team philosophy throughout the property.
  • Amicably resolves customer related problems in a fast paced environment.
  • Ensures the protection of customer’s rewards and credit lines. 
  • Maintains confidentiality of all Company proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Performs the functions of a Dealer on an assigned shift.
  • Act as a role model to all Team Members and always present oneself as a credit to Hard Rock
  • Promote positive public relations and create an enjoyable atmosphere for all
  • Comply with all regulatory requirements
  • Other duties as assigned
  • Lives the Brand.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

  • Pass a basic math assessment
  • Successfully complete an interview
  • Successfully complete 4-6 weeks of Dealer School and a Table Games audition
  • Demonstrate exceptional guest service skills including a positive demeanor and calm, steady temperament
  • Demonstrate and maintain strong ethical standards
  • Excellent interpersonal, written and verbal communication skills in English is essential
  • Proficiency in a second language (French) is preferred
  • The ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario

SKILLS

  • Must possess excellent communication and customer service skills.
  • Must offer the highest possible level of customer service resulting in a maximum level of player enjoyment and return play
  • Excellent interpersonal, written and verbal communication skills in English is essential

 PHYSICAL DEMANDS

  • Duties and responsibilities are performed on the Casino Floor in a fast-paced, with constant exposure to general public and excessive noise.
  • While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

City

Ottawa