Service Dispatcher (Oshawa)

  • International Pool and Spa
  • Oshawa, ON, Canada
  • Apr 10, 2019
Full time Admin-Clerical Customer Service Other

Job Description

 ** International Pool and Spa will be sharing a booth with Jadaco Recreation at the April 29th job fair, if you are interested in this position please come see us there! **  

 

Service & Dispatcher (Oshawa)

This posting will be removed once the position has been filled.

 

You should apply ASAP if you looking to secure full-time employment.

 

We are one of the largest distributors, retail and service providers of hot tubs, swimming pools and recreational products in southern Ontario. This is an exceptional opportunity for the right person! We are an energetic and vibrant organization looking for an ambitious and progressive individual to thrive in a fast-paced environment with tight deadlines.

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START DATE: End March /Early April

JOB TYPE: Full-time

WORK HOURS: Mon through Fri (Some Saturdays may be necessary)

RATE OF PAY: $15.00 - $18.00 (Depends on experience)

LOCATION: 800 Taunton Road West

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Job Purpose Summary: The service dispatcher will be responsible for assisting with answering incoming customer calls, providing excellent customer service, as well as assist with assigning and managing service calls. Further, maintain call logs, resolve customer complaints and be comfortable using a computer. Pool knowledge is a plus but not mandatory.

 

Primary Responsibilities Include but are not limited to:

  • Provide excellent customer service by greeting customers by phone and in person
  • Work with parts department for parts ordering to ensure service is completed and billed correctly
  • Support all warranty claims and questions
  • Handle all incoming service requests by both current and new customers.
  • Prioritize calls according to need and concern
  • Enter data in computer system and keep logs and records of calls, activities and other information
  • Create work orders and delegate to Service Technicians by issuing, prioritizing and managing their workload for fast and effective delivery of services.
  • Review completion of work orders to ensure proper billing for duration and parts.
  • Assist with creating invoices to give customers and authorizing credit card payments
  • Following up with customers for late or missing payments
  • Communicating effectively with peers, internal and external customers on the status of service work and all other related items
  • Performing other duties as required by the Company
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Knowledge, Skills and Abilities Required:

  • Experience in a similar position is an asset
  • Professionalism and etiquette is essential
  • Ability to solve customer concerns through use of sound conflict resolution processes
  • Critical thinking and multitasking
  • Confident, outgoing personality, committed to client care
  • Excellent time management skills to handle multiple tasks in a fast pace environment
  • Computer literate (Microsoft applications Excel, Word)
  • Easily learn information related to product features
  • Flexible work schedule

 

How to Apply:

By Fax: 416-6654699

By Email: reply to this ad

 

Please submit your resume. We thank all interested candidates; only those selected for and interview will be contacted.

 

International Pool and Spa Centers values the diversity of people and communities and is committed to excellence and inclusion of all. We are committed to an environment that is barrier free. We are an Equal Opportunity Employer (Minorities/Women/Veterans/Disabled) are welcome to apply. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation

 

City

oshawa