Guest Services Agent - Part Time

  • Fairmont Château Laurier
  • Fairmont Château Laurier, Rideau Street, Ottawa, ON, Canada
  • Mar 12, 2019
Part time Hospitality-Hotel

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Château Laurier. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".

Summary of Responsibilities: 
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: 

  • Provide outstanding service to our internal and external guests
  • Assist with tour check-ins and greet the tour guide and groups when required
  • Generate reports for other departments in the hotel
  • Key member of crisis & emergency team
  • Register and checkout hotel guests
  • Act as an ambassador of Fairmont Château Laurier
  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Assist Leadership in performing daily duties
  • Follow all safety policies 
  • Other duties as assigned



  • Fluent in both official languages
  • Previous Front Desk Agent experience
  • Excellent verbal and written skills
  • Active listener, self-starter
  • Able to make decisions and take initiative
  • Ability to type 40 words per minute
  • Positive and pleasant attitude
  • Able to work alone
  • Strong team player
  • Detail oriented
  • Must be able to work in a very busy environment
  • Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
  • Knowledge of Review is an asset.
  • Previous Front Desk Agent experience in a similar environment
  • Must have the ability to handle cash effectively and accurately 

Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following: 

  • Standing during entire shift 

Visa Requirements:  Must be eligible to work in Canada