At BGRS, we create customized mobility solutions that transform mobility into a driver of recruitment, development and retention. We are proud to be the partner of choice for many of the world’s most recognizable brands, including 35% of the Fortune 100 as well as the governments of the United States and Canada. Our diverse client portfolio represents a variety of industry segments.
BGRS is all about mobility. Come join one of the leading companies in global talent mobility, partnering with some of the largest organizations in the world to keep their employees on the move. We are committed to keeping our own talent on a career growth trajectory by fostering an engaging environment with development opportunities that create success for our clients and you. We support our employees by offering a flexible, innovative environment that allows them to focus on their clients and careers. We look forward to you joining our team and experiencing the power of what talent mobility can achieve.
We are looking for Relocation Assistance Agents who will provide relocation policy advice to our customers through multiple channels. All relocation advice must be administered within the prescribed relocation policy, while also meeting the expected level of service as required based on our Service Level Agreement. The successful candidate will be able to accept ownership for effectively handling customer issues and inquiries; ensuring customer satisfaction is at the core of every decision.
We offer jobs where time flies because our customers need our help all day long – jobs where weekend shifts don’t exist. Contribute your skills and strengths to help our customers deal with important decisions in their lives!
What You’ll Be Doing
Receive calls, emails, online chat requests and video chat, providing relocation policy advice to our customers
Effectively resolve complex relocation problems within the constraints of the relocation policy
Contact appropriate individuals for urgent and emergency requests to ensure requests are handled in a timely manner
Complete all daily assigned call backs and follow ups to ensure customer satisfaction
Identify areas of opportunity and utilize your skill and knowledge to suggest improvements
Effectively manage your time while working in a fast-paced environment
Establish the customer’s relocation budget in accordance with the relocation policy, and the standard operating procedures
Provide direction and information to customers and from time to time service providers as required to ensure excellent coordination and execution of work with minimal disruption
Various administrative tasks including record keeping and data entry
What You Bring to BGRS
Knowledge in relocation, residential real estate, residential mortgages, legal or finance is an asset
Professional, self-starter with the ability to assume additional responsibilities and work flexible hours as required
Previous experience in a customer support role through a contact center
Good interpersonal and communication skills
Superior customer service skills and orientation
Collaborative style needed
Ability to maintain professionalism at all times under stressful situations
Strong organizational skills
Ability to plan and manage work under time constraints, without direct supervision
College/university graduate or 3-5 years of customer service experience
Bilingualism is an asset
What BGRS Offers
Located at 80 Aberdeen Street in the heart of Little Italy, our Ottawa office is a challenging, fun and exciting place to work. We have a “dress as you like” policy – we want you to be comfortable and show us your style. But, hey, we also have a positive image to maintain – keep it neat, clean and professional (avoid anything you would wear in the gym, dress down at home, for nightlife, to the beach, or that other employees or clients might find offensive). There are fridges for your lunches; microwaves to zap your food; and free water, coffee, tea and hot chocolate to keep you fully charged.
Our comprehensive benefit package starts on Day One of your employment. Our goal is to make your time with us a positive and rewarding experience. Bring your “A” game…..we’ll take care of the rest. See you soon!
Reliability status security clearance granted by CIISD, PWGSC; the security clearance application will be facilitated via the Brookfield GRS–GS Company Security Officer (CSO)
BGRS values diversity in the workplace and is an equal opportunity employer. We are committed to providing an inclusive and accessible environment. We thank all candidates who apply, however, only those selected for a personal interview will be contacted. If you require accommodation, please let us know. We will work with you to meet your needs.