D&A Group Services

D&A Group Services has built a reputation as one of Canada’s leaders in the collection and customer service industry. Since 1988, we have been servicing a wide array of clients across numerous industries and continue to deliver outstanding results. Our tenured staff is undeniably our biggest asset, and we are currently looking to grow our team even further.

D&A Group Services specialize in Accounts Receivable Management. We support all of Canada and have 2 branches; Montreal and Mississauga.

We employ over 150 employees nationwide.

Our experience, expertise and knowledge help provide our valued clients with consistently strong results and quality service. If you are an energetic, progressive-minded dynamic self starter who will provide support that works for our client, we want to hear from you!

D&A Group Services Tour B, Suite 500 - 1600 Boulevard Saint-Martin Est, Laval, QC, Canada
Oct 29, 2018
Full time
This is a Call Centre Customer Service & Collections entry-level position, which will include training on collection techniques and use of our computer system with the knowledge necessary to be successful as a Support Agent. A Support agent responsible for account receivables helps businesses and individuals collect overdue payments for goods or services; Our office is situated at: Agence de recouvrement D&A Group Services 1600 St-Martin Est Blvd, Tour B Suite 500 Laval, Quebec H7G 4S7 We specialize in Accounts Receivable Management. We support all of Canada and have 2 branches; Montreal and Mississauga. We employ over 150 employees nationwide. Our experience, expertise and knowledge help provide our valued clients with consistently strong results and quality service. If you are an energetic, progressive-minded dynamic self starter who will provide support that works for our client, we want to hear from you!. Required Education, Skills and Qualifications bilingual (French/English obligatory) experienced in a customer service related position comfortable working with a computer and phone comfortable working in a fast pace environment If you meet the qualifications and are interested at a fresh start on a winning team, apply today! We look forward to hearing form you! All Interested individuals are invited to submit their resume, cover letter and salary expectations to the attention of: Human Resources 75 Watline Avenue, Suite 142, Mississauga, Ontario L4Z 3E5 Fax: (905) 507-3538 For further details about D&A Group Services, come and visit us at: www.dagroupservices.com D&A Group Services is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
D&A Group Services Tour B, suite 500 - 1600 Boulevard Saint-Martin Est, Laval, QC, Canada
Oct 29, 2018
Full time
This is a senior-level position that will leverage from your valuable skills, past experience and proven success. That may include additional training on collection techniques and use of our computer system with the knowledge necessary to be successful as a Support Specialist. A Support Specialist is responsible for account receivable, helps business and individuals collect overdue payments for good or services rendered: Our office is situated at: Agence de recouvrement D&A Group Services 1600 St-Martin Est Blvd, Tour B Suite 500 Laval, Quebec H7G 4S7 We specialize in Accounts Receivable Management. We support all of Canada and have 2 branches; Montreal and Mississauga. We employ over 150 employees nationwide. Our experience, expertise and knowledge help provide our valued clients with consistently strong results and quality service. If you are an energetic, progressive-minded dynamic self starter who will provide support that works for our client, we want to hear from you!. Required Education, Skills and Qualifications What WE can offer you Ideal location in Duvernay, Laval; just off the Pie-IX and Papineau bridge. Free parking AND accessible via public transit. Great office setting with tons of natural light and open-concept floor. Revenue-based commission structure AND an uncapped volume of files. Regular social events, incentives and contests. 2 weeks vacation after 1 year of service. Health benefits after 1 year of service. What we are looking for in YOU Effective collection techniques with a proven track record. Strong understanding of credit bureaus. Exceptional time management and communication skills. Strategic mindset aimed at maximizing revenue. Autonomous and coachable. Fluent in English and French. Knowledge of DRS, Collection Highway and ACE platforms is an asset. If you meet the qualifications and are interested at a fresh start on a winning team, apply today! We look forward to hearing form you! All Interested individuals are invited to submit their resume, cover letter and salary expectations via email or to the attention of: Human Resources 75 Watline Avenue, Suite 142, Mississauga, Ontario L4Z 3E5 Fax: (905) 507-3538 For further details about D&A Group Services, come and visit us at: www.dagroupservices.com D&A Group Services is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
D&A Group Services 142 - 75 Watline Avenue, Mississauga, ON, Canada
Oct 29, 2018
Full time
This is a Call Centre Customer Service & Collections entry-level position, which will include training on collection techniques and use of our computer system with the knowledge necessary to be successful as a Support Agent. A Support agent responsible for account receivables helps businesses and individuals collect overdue payments for goods or services; What will you do: Respond to inbound account transfers and initiate outbound collection calls. Use multiple web based applications for investigation and verification. Make follow-up collection calls, and negotiate payment on non-responsive accounts. Communicate appropriate course of action to clients in a professional manner. Contribute Team performance to achieve personal goal Commit to learn and grow your skills. Must-have: Secondary school diploma. Ability to read, understand and communicate orally and in writing, fluently and clearly in the English language, so to ensure clear mutual understanding of process, policies and customer needs. Strong work ethic, team player with an entrepreneurial mindset, great telephone mannerism, result driven with a passion for delivering outstanding support. Hungry, assertive and willing to learn to earn, able to take and give direction. Comfortable and fluent with PC, desktop applications and Microsoft Office. Ability to prioritize workload and handle volume calls while maintaining a professional and personable approach. Detail-oriented, call control and effective oral and written communication and negotiation skills, ability to persuade customer on the urgency for payment Willing to work in a flexible work arrangement, covering business needs from 8 am through 9pm, ability to work 1 late shift per week (12 – 9pm) and one Saturday per month. Willing and able to commit to a term of employment of no less than 15 months. Nice-to-have Knowledge of DRS, ACE, D+H Highways Ability to read, interpret Consumer and commercial credit bureau reports Previous sales, call center, account-receivable or collection experience an asset. Bilingual with French or any other languages other than English is a definite asset. Qualification Questions You have requested that Indeed ask candidates the following questions: Job Type: Full-time How many years of Collections experience do you have? How many years of Customer Service experience do you have? How many years of Sales experience do you have? How many years of Telephone Skills experience do you have? Have you completed the following level of education: High school or equivalent? Do you speak English? Are you in Mississauga, ON? If you got what it takes, we want to hear from you! All Interested individuals are invited to submit their resume, cover letter and salary expectations to the attention of: Human Resources 75 Watline Avenue, Suite 142, Mississauga, Ontario L4Z 3E5 Fax: (905) 507-3538 For further details about D&A Group Services, come and visit us at: www.dagroupservices.com D&A Group Services is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
D&A Group Services 142 - 75 Watline Avenue, Mississauga, ON, Canada
Oct 29, 2018
Full time
This is an intermediate-level position that will leverage from your valuable experience that will include training on collection techniques and use of our computer system with the knowledge necessary to be successful as a Support Officer. A Support Officer responsible for account receivables helps businesses and individuals collect overdue payments for goods or services What we are looking for from you? We are seeking an experienced proven, driven team player who is looking to join a fast pace, high growth, energetic and a forward-thinking team who will share in D&A Group Services Vision: ‘ Support That Works’. What will you do? Respond to inbound account transfers and initiate outbound collection calls. Use multiple web based applications for investigation and verification. Make follow-up collection calls, and negotiate payment on non-responsive accounts. Communicate appropriate course of action to clients in a professional manner, and Deals with disputes, adjustments and payments in a timely fashion Contribute toward Team performance and achieve personal goal Audited weekly to ensure compliance and company goals and targets are met. Commit to learn and grow your skills. Must-have: Secondary school diploma. Ability to read, understand and communicate orally and in writing, fluently and clearly in the English language, so to ensure clear mutual understanding of process, policies and customer needs. Previous collection experience, interpretive knowledge of consumer and commercial credit bureau reports. Strong work ethic, team player with an entrepreneurial mindset, great telephone mannerism, result driven with a passion and focus for delivering outstanding support. Hungry, assertive and willing to learn to earn, able to take and give direction. Comfortable and fluent with PC, desktop applications and Microsoft Office. Ability to prioritize workload and handle volume calls while maintaining a professional and personable approach. Detail-oriented, call control and effective oral and written communication and negotiation skills, ability to persuade customer on the urgency for payment Willing to work in a flexible work arrangement, covering business needs from 8 am through 9pm, ability to work 1 late shift per week (12 – 9pm) and one Saturday per month. Willing and able to commit to a term of employment of no less than 15 months. Nice-to-have: Previous Collection Agency experience. Knowledge of DRS, ACE, D+H Highways Previous sales, call center, account-receivable or collection experience a definite asset. Bilingual with French or any other languages other than English is a definite asset. Job Type: Full-time Qualification Questions You have requested that Indeed ask candidates the following questions: How many years of Collections experience do you have? How many years of Customer Service experience do you have? How many years of Sales experience do you have? How many years of Telephone Skills experience do you have? Have you completed the following level of education: High school or equivalent? Do you speak English? Are you in Mississauga, ON? If you got what it takes, we want to hear from you! All Interested individuals are invited to submit their resume, cover letter and salary expectations to the attention of: Human Resources 75 Watline Avenue, Suite 142, Mississauga, Ontario L4Z 3E5 Fax: (905) 507-3538 For further details about D&A Group Services, come and visit us at: www.dagroupservices.com D&A Group Services is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.
D&A Group Services 142 - 75 Watline Avenue, Mississauga, ON, Canada
Oct 29, 2018
Full time
YOUR CHOICE - YOUR CAREER!! Are you looking for an opportunity? To have a stable salary and competitive compensation Full-time hours of predictive and daily work To get acquainted with multiple professional field Experiencing a career in call-centre telecommunication Being part of a winning team! Are you: Punctual Live with values and integrity Caring and passionate Committed to your and our success DO YOU HAVE THE DETERMINATION AND WANT TO EARN AND LEARN? We want to meet you! please contact us in confidence by submitting your resume, cover letter and salary expectations to the attention of: Human Resources 75 Watline Avenue, Suite 142, Mississauga, Ontario L4Z 3E5 Fax: (905) 507-3538 For further details about D&A Group Services, come and visit us at: www.dagroupservices.com Candidates selected to compete for this position will be subject to a competency based selection process and will be required to complete various selection assessments to a standard acceptable to D&A Group Services. D&A Group Services is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.