Teleperformance Canada

Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interactions experts team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Teleperformance Canada 90 Eglinton Avenue West, Toronto, ON, Canada
Mar 08, 2019
Part time
Provide Inside Customer Service & Sales expertise to all existing customers on Inbound/Outbound calls Meet and exceed daily sales expectations Provide excellent customer service at all times Follow up to customer inquiries by taking specific action in a timely manner Problem solve to help customers resolve issues on first call Enters data from customers into various software programs Appropriately communicate with upset customers to resolve their inquiries Promote and offer products and services by consulting, gathering information, and evaluating customer needs Thrives as a team player in a fast-paced, high-energy, change-oriented environment Participates in additional training courses when needed Performs other related duties and assignments as required and as assigned by supervisor or manager Exercise retention efforts when appropriate Identify customers who are comparison-shopping and inquiring about contract terms - assisting the Customer with the correct price plan when necessary  
Teleperformance Canada 90 Eglinton Avenue West, Toronto, ON, Canada
Feb 19, 2019
Full time
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels. Your responsibilities: • Provide excellent customer service at all times with customers on incoming calls and when you are required to call back the customer. • Track customer requests by taking specific action in a timely manner • Solving problems to help customers solve problems during the first call • Leads, explains and provides solutions to customers regarding their products • Communicate appropriately with clients to resolve their inquiries • Promote and offer products and services by consulting, collecting information and evaluating customer needs • flourishes as a team player in a fast, energy-rich and change-oriented environment • Participate in additional training courses when needed • Perform other duties and related duties as required and as directed by the supervisor or manager
Teleperformance Canada 90 Eglinton Avenue West, Toronto, ON, Canada
Feb 19, 2019
Full time
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels. Your Responsibilities: • Provide excellent customer service at all times with customers on incoming calls and when you are required to call back the customer. • Track customer requests by taking specific action in a timely manner • Solving problems to help customers solve problems during the first call • Leads, explains and provides solutions to customers regarding their products • Communicate appropriately with thwarted clients to resolve their inquiries • Promote and offer products and services by consulting, collecting information and evaluating customer needs • flourishes as a team player in a fast, energy-rich and change-oriented environment • Participate in additional training courses when needed • Perform other duties and related duties as required and as directed by the supervisor or manager • Exert retention efforts where appropriate • Any other related tasks