Fairmont Château Laurier

Fairmont Château Laurier is the iconic hotel of Ottawa - Canada’s capital city.  Built in the age of grandeur, Ottawa’s very own castle is a magnificent limestone edifice with turrets and masonry reminiscent of a French château.  A symbol of timeless elegance, the hotel combines a distinctive blend of historic charm and modern efficiencies.

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. 

Fairmont Château Laurier Fairmont Château Laurier, Rideau Street, Ottawa, ON, Canada
Mar 12, 2019
Part time
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Château Laurier. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests". Summary of Responsibilities:   Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:  Provide outstanding service to our internal and external guests Assist with tour check-ins and greet the tour guide and groups when required Generate reports for other departments in the hotel Key member of crisis & emergency team Register and checkout hotel guests Act as an ambassador of Fairmont Château Laurier Greet, check in and settle guest accounts while ensuring all service standards are followed Assist Leadership in performing daily duties Follow all safety policies  Other duties as assigned   Qualifications: Fluent in both official languages Previous Front Desk Agent experience Excellent verbal and written skills Active listener, self-starter Able to make decisions and take initiative Ability to type 40 words per minute Positive and pleasant attitude Able to work alone Strong team player Detail oriented Must be able to work in a very busy environment Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable Knowledge of Review is an asset. Previous Front Desk Agent experience in a similar environment Must have the ability to handle cash effectively and accurately  Physical Aspects of Position:     Physical aspects of the position include but are not limited to the following:  Standing during entire shift  Visa Requirements:   Must be eligible to work in Canada
Fairmont Château Laurier Fairmont Château Laurier, Rideau Street, Ottawa, ON, Canada
Mar 12, 2019
Part time
First impressions are everything! As a Room Attendant with Fairmont Hotels & Resorts you will have the opportunity to create lasting memories for every Guest, ensuring Guest rooms are comfortable, inviting and clean.  The luxury our Guests experience will ensure their return. Summary of Responsibilities:   Reporting to the Housekeeping Leadership Team, responsibilities and essential job functions include but are not limited to the following Consistently offer professional, friendly and engaging service Clean all assigned  guestrooms  including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies Maintain proper usage of cleaning supplies and equipment Update and record all cleaned rooms Return and properly tag all lost and found articles in the Housekeeping Office Follow departmental policies and procedures and service standards Report necessary maintenance items Follow all safety and sanitation policies Other duties as assigned Qualifications: Previous housekeeping experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively with fellow colleagues as part of a team with minimum supervision Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position:     Physical aspects of the position include but are not limited to the following: Constant standing and walking throughout shift Frequent lifting and carrying up to 30 lbs Frequent kneeling, pushing, pulling, lifting Occasional ascending or descending ladders, stairs and ramps Visa Requirements:   Please note that you must already be legally entitled to work in Canada.
Fairmont Château Laurier Fairmont Château Laurier, Rideau Street, Ottawa, ON, Canada
Mar 12, 2019
Part time
As a Host/Hostess with Fairmont Château Laurier, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued. Summary of Responsibilities: Reporting to the Outlets Leadership Team, responsibilities and essential job functions include but are not limited to the following:               Greet and seat guests in a warm and courteous manner Ensure all servers are distributed equal numbers of guests Be able to field any guest questions in an informed and professional manner. Take and coordinate guest reservations Ensure guest satisfaction and compliance to Fairmont Hotels and Resorts Food & Beverage standards Other projects as assigned by the outlets manager on duty Qualifications: Good knowledge of Window-based programs (word, excel, etc) Comfortable with Microsoft outlook and Internet based software Knowledge of property manager computer system an asset Good food & beverage knowledge Excellent communication skills in both official languages Friendly and courteous and able to work in a high paced environment Knowledge of Ottawa area   Physical Aspects of Position (include but are not limited to):         Constant standing and walking throughout shift Occasional lifting and carrying up to 20 lbs Occasional kneeling, pushing, pulling Occasional ascending or descending stairs and ramps   Visa Requirements:  Please note that you must already be legally entitled to work in Canada.
Fairmont Château Laurier Ottawa, ON, Canada
Feb 25, 2019
Part time
Summary of Responsibilities: Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:  Consistently offer professional, friendly and engaging service to our internal and external guests Process all external and internal calls either by redirecting calls or assisting the caller Take ownership of the caller’s request and ensure follow up according to the hotel’s standards Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office, and Engineering Serve as a liaison for Guests requiring information relating to all aspects of the hotel Deliver and program wake up calls for guests Send Secure Pay forms upon request Maintain and ensure all guestroom telephones are in operating condition Responsible for organizing daily amenity report and same day amenity requests Take in-room dining food & beverage orders Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way Create bills and post to guest accounts Maintain proper telephone etiquette at all times Have full knowledge of the hotel’s emergency procedures Follow department policies, procedures and service standards Follow all safety policies  Assist in the training of new colleagues Other duties as assigned by the Royal Service and Loyalty Manager Qualifications: Available to work overnight shifts Fluent in both official languages Previous related experience Previous Point of Sale system experience preferred Must have Smart Serve certificate Food and Beverage experience is a strong asset Knowledge of Micros a strong asset Must be able to type 40+ words per min Ability to function effectively in emergency situations Very positive attitude and disposition Must possess outstanding guest services skills Highly responsible and reliable Must have excellent telephone manners and experience Strong familiarity with computers Excellent guest communication skills Strong team player and self-reliant Strong interpersonal and problem solving ability Ability to work well under pressure in a fast paced environment Ability to work cohesively with fellow colleagues as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Aspects of Position (include but are not limited to):   Sitting throughout shift and occasional lifting and carrying up to 20 lbs