North Star Air

North Star Air is a rapidly growing airline with 200+ dedicated employees providing passenger, charter and cargo air service in a safe and reliable environment. Our airline services over 50 remote Northern Ontario, Northern Manitoba and Nunavut locations with a fleet of 16 aircraft, including Pilatus PC-12, Basler BT-67 and ATR-72-500F. With 50+ departures daily, we fly over 24,000 hours per year, holding a Gold ARG/US status.

We are a 604, 703, 704, 705 Operator based in Thunder Bay, Ontario, with additional base locations in Pickle Lake, Red Lake, Kapuskasing (all in Ontario) and Thompson, Manitoba.

North Star Air Thunder Bay, ON, Canada
Oct 22, 2018
Full time
We are always looking for enthusiastic, hardworking individuals interested in jump starting their careers in one of our Ground to Flight line positions. North Star Air Ltd is a 604, 703, 704, 705 Operator based in Thunder Bay Ontario. Base locations are: Thunder Bay, ON  Pickle Lake, ON  Thompson, MB  Red Lake, ON  Sioux Lookout, ON We fly Pilatus PC12, Dash 8-200, Basler DC3T and ATR72. Qualifications Candidates must meet the following requirements: CPL Group 3 IFR 250 hrs. TT Preference is given to candidates with applicable experience. Please note that applicants for this position must have current eligibility to work in Canada in order to be considered for this opportunity. While we appreciate all resumes received, we can only contact directly those applicants under consideration for interview.  If you are interested in this position please submit your cover letter and resume to:   Mail: North Star Air Ltd. Attention: Human Resources 1480 Walsh Street West Thunder Bay, Ontario P7E 6H6 Email:              employment@northstarair.ca   Subject: Pilot – Ground to Flight
North Star Air 1480 Walsh Street West, Thunder Bay, ON, Canada
Oct 22, 2018
Full time
This dynamic, multi-faceted position serves as the vital link between commercial services and flight operations for charter and cargo related business. The Operations Coordinator is responsible for providing customers sales information, including aircraft capabilities and pricing. Additionally, they must ensure pre-flight planning is in place, including ground equipment, catering and other special requests. Coordinators will maintain clear lines of communications with flight crews, reservations, charters, cargo, maintenance and customers as required regarding daily operations. Responsibilities & Duties Provide timely charter and cargo quotations, including aircraft capabilities and pricing. Coordinate with customers to ensure timely payments for trips. Anticipate and plan ground service requirements. Formulate and execute irregular operation recovery plans Follow up with customers to ensure service levels are met Liaise with flight crews, base managers and northern stations to ensure smooth operations. Liaise with customers regarding ETAs Perform and uphold North Star’s Customer Service Standards to both internal and external customers Any other related duties as assigned Skills & qualifications High school diploma or equivalent is an asset Ability to work well under pressure Strong communicator, both verbally and in writing Basic mathematical skills Strong critical thinking skills Able to work efficiently as a part of a team as well as independently Computer literacy, including working skills of Excel and e-mail Attention to detail in all areas of work. Excellent organizational, time management and prioritizing skills Ability to communicate in Oji-Cree or Ojibway is an asset Ability to lift up to 10lbs Working conditions Overtime as required Weekend work may be required Job Type: Full-time Salary: $16.00 to $19.00 /hour Education: High school or equivalent (Preferred) Job Location: Thunder Bay, ON (Required)
North Star Air 1480 Walsh Street West, Thunder Bay, ON, Canada
Oct 22, 2018
Full time
Under the direction of the Base Manager, you will be primarily responsible for offering logistical ground support to air crews and cargo acceptances. Additional assignments will also include general labor duties, loading and offloading aircraft, fueling, general housekeeping, data entry, and other duties as assigned by management. Responsibilities & duties Ensure excellent customer services when handling customer calls/inquiries; accepting cargo; collecting payment; providing quotes and in any other customer situation Contact customers regarding incoming freight, required purchase orders or monies due in a professional and courteous manner Accurately produces all freight loads for company aircraft according to the prescribed aircraft weight and balance prior to scheduled departure times Maintain accurate records of all incoming and outgoing freight Accurately enter all incoming freight into Skyline Cargo acceptance and inventory control Complete Daily Cash Outs and any other required paperwork Follow company policies and procedures when accepting dangerous goods Perform and uphold North Star Air’s Customer Service Standards to both internal and external customers Any other related duties as assigned Skills & qualifications High school diploma or equivalent is an asset Previous shipping and receiving experience is an asset Demonstrated ability to operate material handling equipment including forklift truck Knowledge of filling out waybills is an asset Able to communicate both verbally and in writing Basic mathematical skills Able to work efficiently as a part of a team as well as independently Computer literacy, including working skills of Excel and e-mail Attention to detail in all areas of work Excellent organizational, time management and prioritizing skills Ability to communicate in Oji-Cree or Ojibway is an asset Ability to lift up to 40lbs; Repetitively Working conditions Overtime as required Weekend work may be required Standard Hazards associated with trade Job Type: Part-time Salary: $14.00 to $16.00 /hour Experience: Shipping And Receiving: 1 year Education: High school or equivalent Location: Thunder Bay, ON Licence: DZ Drivers License G or Higher Please specify in your email subject line "Ground Support" when applying for this position.
North Star Air 1480 Walsh Street West, Thunder Bay, ON, Canada
Oct 22, 2018
Full time
This dynamic, multi-faceted position will be primarily responsible for providing a high level of customer-focused service. You will handle various inbound and outbound customer requests with speed, efficiency, empathy and care by effectively using our reservations system to service both existing and prospective customers. Additional assignments to the main terminal for counter duties may also be required to check-in schedule flight passengers and process reservations.The agent will be in constant communication with SOCC, Reservations, ramp operation crews and any other relevant personnel to ensure North Star Air’s mission to provide Safe, Affordable and Reliable Service. Responsibilities & duties • Ensure excellent customer services when handling customer calls/inquiries; making/changing reservations, collecting payment; providing quotes and in any other customer situation • Contact customers regarding upcoming bookings, required purchase orders or monies due in a professional and courteous manner • Answering Flight Status updates • Perform and uphold North Star’s Customer Service Standards to both internal and external customers • Any other related duties as assigned Skills & qualifications • High school diploma or equivalent is an asset • Previous shipping and receiving experience is an asset • Previous reservations and travel agency experience is an asset • Knowledge of filling out waybills is an asset • Able to communicate both verbally and in writing • Basic mathematical skills • Able to work efficiently as a part of a team as well as independently • Computer literacy, including working skills of Excel and e-mail • Attention to detail in all areas of work. • Excellent organizational, time management and prioritizing skills • Ability to communicate in Oji-Cree or Ojibway is an asset • Ability to lift up to 70lbs; Repetitively Working conditions • Overtime as required • Weekend work may be required  If you are interested in this position, please submit your cover letter and resume with the subject line " Customer Service Representative " to: North Star Air 1480 Walsh St W Thunder Bay, ON P7E 6H6 Fax: 807-475-8040 Email:   employment@northstarair.ca Only applicants selected for an interview will be contacted. Thank You for your interest.