Landsea Tours & Adventures

For over 33 years, Landsea Tours & Adventures has been delivering world-class service excellence while conducting half-day and full-day sightseeing excursions around Downtown Vancouver, North Vancouver, Victoria, Squamish, and Whistler.

Our highly trained driver/guides host fun and informative tours conducted on our preferred mini-coaches. With hotel pick-up and drop-off and a la carte adventure options, each tour is unique and allows for a more personalized experience. Fully live narrated in English and inclusive of multiple stops with free time to capture the stunning scenery, you're sure to not miss a thing. 

Landsea Tours & Adventures Richmond, BC, Canada
Jan 21, 2019
Full time
Job Opportunity: We are looking for extraordinary personalities to join our team for the 2019 season! Do you enjoy talking to new people from all over the world and going out of your way to make their day? Are you a warm, friendly, thoughtful and outgoing team player that would fit in with our team and our culture? With our ‘Tours & Adventures’ business adapting and growing with the ever-changing tourism industry, we require our Guest Service Team to facilitate the promotion, sales and reservations of Landsea Tours & Adventures products and services. Reporting to the Guest Service Lead, you bring passion, integrity, adaptability, and work well in a fast-paced environment.   A Day in the life of a Guest Services Specialist Communicates and works closely with Guest Services Lead & Team Lead on a daily basis Complete tasks assigned by the Guest Services Lead Ensure daily responsibilities are completed Accurately records guest reservations for all Landsea Tours & Adventures products Maintains comprehensive telephone coverage Provides personal and a high level of customer service Responds to enquiries for tour information via phone, fax or email Fulfills and coordinates last minute requests and reservations Completes daily cash outs and enters tour information into the Daily Deposit Summary Reviews, addresses or distributes all emails to the appropriate departments Keeps knowledge current regarding tour details, schedules, pick up times & hotel        locations Works with other employees and management to prevent & solve problems as they arise Follows through on customer inquiries, requests & complaints to the satisfaction of the        customer Elevates customer service issues to management when required Establishes rapport with hotel concierge, front desk agents, tour companies, etc. What you bring: Some experience working in a sales/customer service environment Superior Customer Service Skills In-Depth Vancouver, Whistler and Victoria Knowledge Excellent interpersonal, communication and active listening skills Excellent verbal and written communications skills Base understanding of the destination travel/tourism industry Organized and detail oriented with thorough follow-up skills MS Office skills: Word and Excel Proficiency with Mac OS  Proficiency with web based email client Gmail and Google Applications Team Oriented A pleasant phone manner   What we offer: Growth & learning opportunities Industry perks including the Tourism Passport Challenge Commission and sales incentives A set rotating schedule Paid training Fun, social, and team-oriented work environment A sustainability-focused atmosphere
Landsea Tours & Adventures Richmond
Jan 21, 2019
Full time
Job Opportunity: We are looking for extraordinary personalities to join our growing team! Do you enjoy talking to new people from all over the world and going out of your way to make their day? Are you a warm, friendly, thoughtful and outgoing team player that would fit in with our team and our unique culture? With our ‘Tours & Adventures’ business adapting and growing with the ever-changing tourism industry, we require independent self-starters available to work a flexible full-time schedule. Reporting to the Team Lead, tour guides conduct daily sightseeing tours while driving 24-32 passenger buses. A day in the life of a Landsea Guide: Responsible for conducting a safe, orderly and fun sightseeing tours for maximum 32 guests to Vancouver, North Shore, Victoria, Squamish, & Whistler Must be passionate, have integrity, be adaptable, bring some originality and be a team player Be warm, friendly and welcoming to all guests and team members Perform daily pre and post trip inspections Assist guests with booking tours and adventures Professionally handle guest queries and concerns Accurately collect tour fares and complete paperwork Efficiently keep to a scheduled itinerary Maintain a clean and aesthetically pleasing appearance Available to work a full time schedule What you bring: Must possess a Valid BC Class 5 Driver’s License* with a clean driving abstract. BC Class 2 licensing provided. Strong knowledge of Vancouver and surrounding areas is essential Previous experience in customer service is required Must be legally entitled to work in Canada Flexibility for a changing schedule Excellent Leadership, Communication and Organizational skills Administrative, Problem Solving, Attention to Detail, and Time Management skills Ability to work well both independently with minimum direction, and as part of a team Professional attitude and appearance Ability to lift luggage up to 50 lbs Fluent in English, written and oral. Ability to speak a second language is an asset Post-secondary training in tourism or hotel management is an asset Previous tourism experience or knowledge of industry is an asset Cash handling experience is an asset  What we offer: Your “office” is different every day with our variety of tour destinations Growth and learning opportunities Fun, rewarding, supportive, and social work environment Tourism industry perks including the Tourism Passport Challenge Award-winning, fully-paid training program Commission and sales incentives
Landsea Tours & Adventures Downtown, Vancouver, BC, Canada
Jan 21, 2019
Full time
Job Opportunity: Do you enjoy talking to new people from all over the world and going out of your way to make their day? With our new Hop On, Hop Off tours launching in 2019, we are looking for customer-oriented sales team members to work a flexible full-time schedule. Our Journey Ambassadors are responsible for Hop On, Hop Off tour and attraction ticket sales as well as facilitating guest inquiries at various outdoor stops around the city. A day in the life of a Journey Ambassador: Responsible for conducting sales for the Hop On, Hop Off tour and various attractions around the city Must be passionate, have integrity, be adaptable, and be a team player Be warm, friendly and welcoming to all guests and team members Assist guests with booking Landsea and partner tours and attractions Professionally handle guest queries and concerns Accurately collect tour & attraction fares and complete corresponding paperwork Maintain a clean and aesthetically pleasing appearance in accordance with company standards Enjoy working outdoors year-round Requires standing/walking outdoors for extended periods of time Available to work a full time schedule including evenings, weekends and statutory holidays What you bring: Strong knowledge of downtown Vancouver including key attractions and experiences Strong customer service and communication skills Must be legally entitled to work in Canada Flexibility to adapt to a changing schedule Administrative skills with attention to detail Ability to work well both independently with minimum direction, and as part of a team Professional attitude and appearance Fluent in English, written and oral (Ability to speak a second language is an asset) Previous tourism experience or knowledge of industry is an asset Ticket transaction experience is an asset   What we offer: Your “office” is outdoors; different every day with a variety of postings around the city Growth and learning opportunities Fun, rewarding, social, and supportive work environment Tourism industry perks including the Tourism Passport Challenge Fully paid orientation and training program Commission and sales incentives
Landsea Tours & Adventures Downtown, Vancouver, BC, Canada
Jan 21, 2019
Full time
Job Opportunity: Are you passionate about living in Vancouver and love public speaking? We are looking for extraordinary personalities to join our growing team! With our new Hop On, Hop Off tours launching in 2019, we require step-on guides available to work a flexible full-time schedule to provide engaging commentary on board our daily Hop On, Hop Off sightseeing tours. A day in the life of a Landsea Step-On Guide: Responsible for conducting safe, orderly and fun sightseeing tours (for up to 81 guests) around the city of Vancouver Must be passionate, have integrity, be adaptable, bring some originality and be a team player Be warm, friendly and welcoming to all guests and team members Professionally handle guest queries and concerns Helping guests board and disembark the coach in a safe and efficient manner Substantial standing/walking required, including stairs Efficiently keep to a scheduled itinerary with corresponding commentary provided Maintain a clean and aesthetically pleasing appearance in accordance with company standards Available to work a flexible, full time schedule including evenings, weekends and statutory holidays All Step-On Guides will be cross-trained to provide relief coverage for Journey Ambassadors. A day in the life of a Journey Ambassador: Responsible for conducting sales for the Hop On, Hop Off tour and various attractions around the city Assist guests with booking tours and attractions Professionally handle guest queries and concerns Accurately collect tour & attraction fares and complete corresponding paperwork Enjoy working outdoors year-round What you bring: Strong knowledge of downtown Vancouver and surrounding areas Public speaking experience Previous experience in customer service is required Must be legally entitled to work in Canada Flexibility to accommodate a changing schedule Excellent Leadership, Communication and Organizational skills Administrative, Problem Solving and Time Management skills Ability to work well independently and as part of a team Professional attitude and appearance Fluent in English, written and oral (Ability to speak a second language is an asset) Post-secondary training in tourism or hotel management is an asset Previous tourism experience or knowledge of industry is an asset What we offer: Your daily “office” is on board a double-decker bus travelling around downtown Vancouver as well as outdoors to provide relief coverage for the Journey Ambassadors Growth and learning opportunities Fun, rewarding, social, and supportive work environment Tourism industry perks including the Tourism Passport Challenge Award-winning, fully-paid training program
Landsea Tours & Adventures Richmond, BC, Canada
Jan 21, 2019
Full time
Job Opportunity: We are looking for a licensed Heavy Duty Bus Mechanic to join our growing team! With the launch of our new Hop On, Hop Off double-decker tours, we require mechanics available to work a flexible full-time schedule at our Richmond base. Reporting to the Fleet Manager, you will help perform all maintenance and repairs on tour buses and company vehicles. You will also be required to completely document details on work orders and complete tasks in a timely manner. A day in the life of a Landsea Mechanic: Performs routine, scheduled maintenance and repairs on fleet vehicles including VanHool double-decker coaches, Ford, International, Mercedes and GMC tour vehicles Executes regular maintenance and repairs of brake systems, suspensions, engines, hydraulics, electrical, air conditioning, fuel systems, transmissions and driveline components Maintains a clean and organized work space Provides road-side assistance if/as required Meets deadlines to keep the fleet in operation Is willing to perform shop and building maintenance from time to time Is willing to travel around the Lower Mainland if required Is part of a fun, social and team-oriented work environment What you bring: Required Education, Skills and Qualifications BCTQ and/or Red Seal certification along with CVIP authorized inspector certification with airbrake designation A sound understanding and working knowledge of electrical, hydraulic and air brake systems is required Minimum 4 years of heavy duty mechanical experience Must be capable, after on the job training, of holding a class 2 license with airbrake endorsement Your own basic set of mechanics tools Must be able to work evening shifts, including weekends and holidays Commercial vehicle inspection an asset Keen eye for detail WHMIS certification Strong communication skills Proven leadership experience training apprentice workers Must be legally entitled to work in Canada Fluent in English, written and oral Possess organizational and time management skills Must be physically fit and able to work on vehicles with heavy duty tools Work independently or in a team environment without maximum supervision What we offer: 40 hour full time schedule Competitive wage and benefits Generous tool allowance Growth and learning opportunities Unique company culture with strong team support
Landsea Tours & Adventures Downtown, Vancouver, BC, Canada
Jan 21, 2019
Full time
Job Opportunity: We are looking for professional drivers to join our growing team! With our new Hop On, Hop Off tours launching in 2019, we are looking for team members to work a flexible full-time schedule as drivers of our double-decker buses on a scheduled city loop. You are a warm, friendly, thoughtful and outgoing team player that would fit in with our team and our unique culture. A day in the life of a Hop On, Hop Off Driver: Responsible for driving double-decker bus on fixed route for up to 81 guests around downtown Vancouver. [You will be joined by a step on guide who will be providing live commentary] Must be passionate, have integrity, be adaptable, and be a team player Be warm, friendly and welcoming to all guests and team members Perform daily pre and post trip vehicle inspections Efficiently keep to a scheduled itinerary Maintain a clean and aesthetically pleasing personal appearance in accordance with company standards Available to work a full time schedule What you bring: Must possess a Valid BC Class 1 Driver’s License (or Class 2 with Air Brakes)* with a clean driving abstract. Note, BC Class 2 and air brakes licensing will be provided for qualified candidates with a valid BC Class 5 Driver’s License. Strong knowledge of navigating around downtown Vancouver is essential Must be legally entitled to work in Canada Flexibility to adapt to a changing schedule Excellent driving skills, including ability to remain calm in challenging and high-stress situations Ability to work well both independently with minimum direction, and as part of a team Professional attitude and appearance Ability to lift luggage up to 40lbs Fluent in English, written and oral Previous tourism experience or knowledge of industry is an asset What we offer: Your “office” is a sleek VanHool double-decker bus! Growth and learning opportunities Fun, rewarding, social, and supportive work environment Tourism industry perks including the Tourism Passport Challenge Fully paid orientation and training program
Landsea Tours & Adventures Richmond, BC, Canada
Jan 21, 2019
Full time
Job Opportunity Do you enjoy leading and motivating others to deliver service excellence? With our new Hop On, Hop Off tour launching in spring 2019, we require Operation Supervisors, who we internally refer to as Team Leads, to oversee our Drivers, Guides and Journey Ambassadors. You bring leadership, passion, integrity, adaptability, and work well in a fast-paced environment. A day in the life of a Hop On, Hop Off Team Lead: Operates as a mobile unit as well as in office, to support the daily ground operations for the Hop On, Hop Off Communicates and works closely with all members of the Hop On, Hop Off team (Journey Ambassadors, Step On Guides, Drivers) throughout the day Responsible for distributing and collecting sales tools to Journey Ambassadors at start/end of each day and troubleshooting corresponding technology issues Reconciles daily cash outs and monitors transactions in accordance with company financial best practices Provides personal and a high level of customer service to guests and team members Keeps knowledge current regarding city roadwork, attractions special exhibits, changes to hours of operation etc. which may impact the day to day Hop On, Hop Off operations Follows through on customer inquiries, requests & complaints to the satisfaction of the        customer Elevates customer service issues to Management when required Establishes rapport with local industry partners (e.g. hotel concierge, front desk agents, tour companies, etc.) Shuttles guests in downtown core if deemed necessary to positively impact guest experience Sets up required equipment for next day’s operation at the end of each shift Your responsibilities as a Team Lead include, but are not limited to: Managing mobile and office day to day operations, ensuring daily tasks are completed and ground team is supported Preparing Journey Ambassadors for daily posting assignments including facilitating break schedules Supporting Journey Ambassadors with technological assistance, supply shortages, shuttles between posts, break coverage, etc. Scheduling staff on bi-weekly rotation using Humanity software program Ongoing communication with Management on operational requirements and issues Ongoing communication with team to provide operational updates if/as required Resolving guest complaints and concerns to the satisfaction of the guest Anticipating guest needs and take action to exceed expectations, including authorizing refunds if/as required Handling difficult issues and resolve as necessary Actively contributing as a member of the Landsea Tours & Adventures team   What you bring: Must have Class 5 BC Driver’s License (Driver training for shuttle van is provided) Minimum 2 years supervisory experience Minimum 2 years experience working in a sales/customer service environment Fluent in English (written & verbal) with excellent interpersonal, communication and active listening skills Organized and detail-oriented with strong time management Proven leadership, organizational and problem solving skills Familiar with word processing and spreadsheet programs (Microsoft or Mac OS) Work well independently and drive success as part of a team In-depth knowledge of Vancouver and key attractions/experiences Available to work evenings, weekends, and statutory holidays What we offer: Growth & learning opportunities Fun, rewarding, social and supportive work environment Industry perks including the Tourism Passport Challenge Fully paid orientation and training program Fun, social, and team-oriented work environment A sustainability-focused atmosphere