Carmen's Group

We’re a leading hospitality and entertainment brand in Hamilton, Ontario. At the core of our philosophy is a love of people and this sentiment is embodied in the heartfelt care demonstrated for guests, employees, and the community. 

Carmen's Group Hamilton, ON, Canada
Jun 23, 2019
Full time
Baci Ristorante, located in the Best Western Premier C Hotel by Carmen’s is a modern and upbeat Italian restaurant.  Baci Ristorante has an open style kitchen and central wood burning oven which provides an intimate gathering place for guests and patrons.  Baci Ristorante is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the desire to work as a Sous Chef in a modern intimate Italian restaurant and looking to join a team of champions we want to meet you. AT BACI RISTORANTE OUR SOUS CHEF: Be part of a team that values community and innovation while driving the Carmen’s Group culture contributing to the creating of extraordinary memories for our guests Facilitate the continued training and education of the Baci Ristorante staff in food production and service Have a passion for culinary and the opportunity to create signature items from scratch Have the opportunity for continuous learning, culinary development and apprentice under a Red Seal Journeyman cook This is the perfect opportunity for someone who is looking for a role in hospitality and has a passion for the culinary industry.  We offer a full time opportunity.  This is a great role for those who are looking to advance their culinary skills and have a willingness to learn in a fast paced, exciting environment. WHAT CAN WE OFFER? Competitive wage package Full-time hours Benefit package after probationary period Flexible work schedule Staff meal program Opportunity to learn and apprentice under a Red Seal Journeyman cook Group RRSP Tip sharing program Hotel Discounts Staff recognition Wellbeing programs Participation in staff events Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community THE SOUS CHEF AT BACI RISTORANTE HAS THE OPPORTUNITY TO: Work in a bright open concept kitchen with a wood fire pizza oven Coach and provide leadership with strong, effective communication to all departments of Baci Ristorante including: restaurants, banquets, pizza and stewarding Ensure consistent food preparation and the highest caliber of food presentation Supervise and participate in the production and plating of all food service areas, to maintain the best quality possible Assist with monthly inventory of all food, beverage, dry and stock products Ensure the morale of all kitchen staff is maintained by practicing positive strategies to motivate staff, encourage self-esteem, and efficiency Ensure orders are prepared in an accurate and timely manner in accordance to Baci Ristorante’s standards, focusing on minimizing waste and overall presentation Strive to uphold a safe working environment and be health and safety conscious Promote professional work habits, encourage staff to act and adhere to Carmen’s Group values Administrative duties as needed Other duties as assigned SOUS CHEF POSITION REQUIREMENTS: Extensive knowledge of food handling and sanitation standards including Safe Food Handlers Certificate Self-motivated, self-directed individual who requires minimal supervision  Minimum three to five years’ experience in the food and/or hospitality industry in a senior culinary role Background in Italian cuisine an asset Positive, outgoing and friendly team player Strong problem solving abilities Excellent verbal and written communication skills Ability to work well under pressure in a fast paced environment Culinary trade papers or Red Seal designation considered an asset Completion of a college program in culinary arts is preferred Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue. Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Carmen's Group Hamilton, ON, Canada
Jun 23, 2019
Part time
Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen’s Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. We currently have a part-time banquet service opportunity available with daytime and evening availability, both mid-week and on weekends. Carmen’s Banquet Centre is located on Stone Church Road East with access to HSR routes and a stop in front of our venue. If you have the desire to work as a professional Server in an upscale environment, and looking to join a team of champions we want to meet you. AT CARMEN’S BANQUET CENTRE OUR BANQUET SERVERS: Are confident and enthusiastic about their role in creating memories for our guests. Work in a welcoming and exhilarating environment where we lead by example and work as a team of champions to achieve results. This is the perfect opportunity for someone who is looking for a professional serving role and enjoys entertaining.   We offer part time opportunities during daytime, evening, midweek and weekends.  This is a great role for those who are looking to balance other work and/or school commitments in a fast paced, exciting environment. THE BANQUET SERVERS AT CARMEN’S BANQUET CENTRE HAVE THE OPPORTUNITY TO: Get to know the guests; be able to comfortably answer any questions a guest may have; ensure guest satisfaction throughout meal service and event Learn the details of menu offerings for various events Deliver and serve food and beverages including, but not limited to, meals, condiments and accompaniments Assist others with side work including, but not limited to, clearing glasses and dishware Communicate any additional meal requirements or special request to the kitchen Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences Exercise good judgment and demonstrate leadership abilities Drive positive change in the organization BANQUET SERVER POSITION REQUIREMENTS: Friendly, professional and customer service focused Positive, outgoing and friendly team player Ability to build rapport quickly with guests Banquet serving experience an asset Smart Serve Certification an asset WHAT CAN WE OFFER? Competitive wage package Flexible work schedule Staff recognition, years of service rewards Group RRSP Hotel discounts Wellbeing programs Participation in staff events Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue. Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Carmen's Group Hamilton, ON, Canada
Jun 23, 2019
Full time
Director of Sales & Marketing Carmen's Group is looking for an experienced and motivated Director of Sales and Marketing to join our Head Office team in an exciting new role!   You will be the driving force behind all sales functions while developing marketing strategies to increase revenue and profits across all Carmen’s Group brands. You will also be responsible for achieving sales goals, developing distribution channels, building strategic business relationships, formulating innovative business development strategies and providing vision for all sales strategies and their execution. Our ideal candidate is a creative self-starter, a superb communicator and someone that thrives in a dynamic work environment.     Responsibilities Optimize revenue across all Carmen’s Group brands by developing pricing strategies, implementing yield strategies and developing effective upselling programs. Work with the venue General Managers and Sales team to set aggressive sales targets while developing strategies to achieve them. Analyze competition within the Hamilton and surrounding market to identify growth opportunities. Work with venue leadership teams to develop unique and attractive sales packages. Pursue new off premise catering opportunities. Conduct market research and analysis including market demographics, customer profiles and monitoring the success of all marketing campaigns.  Oversee a robust marketing and communication strategy, developing new initiatives to improve revenue. Create marketing campaigns for new products and services including budgeting and expenditure planning. Maximize website performance and digital assets including email databases and followers. Create training and development plans for Sales Managers and Marketing team members.   Participate in planning of events that promotes company services. Develop and maintain customer relationship management programs. Oversee and participate in community relations initiatives. Promote and live the purpose, vision and values of the Carmen’s Group both internally and externally. Qualifications Bachelor’s degree in business, marketing, or a related field is required. Additional post-secondary education/courses related to hospitality are considered an asset. 3 to 5 years of direct work experience in a senior management capacity. 5 to 10 years’ experience in sales and/or marketing required. Demonstrated success over an extended period of time in developing and executing Sales and Marketing strategies to achieve set sales targets. Resourceful and resilient, possessing a strong sense of ownership, responsibility, loyalty, and a strong commitment to achievement and client satisfaction. Advanced proficiency with Microsoft Office Suite, Adobe Suite, web analytics, and social media channels. Outstanding interpersonal and communication skills; written and verbal.   Strong work ethic, team oriented, positive, and energetic with a great sense of humour. Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue. Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Carmen's Group Hamilton, ON, Canada
Jun 23, 2019
Part time
The Best Western Premier C Hotel by Carmen’s is a chic retreat located in Hamilton.  At the heart and soul of the C Hotel’s success is a remarkable team, who have been nationally recognized for their sincere and attentive service, flawless performance and culinary excellence. The Best Western Premier C Hotel by Carmen’s is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the desire to work as a Housekeeper in a boutique hotel, and looking to join a team of champions we want to meet you. AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S OUR HOUSEKEEPERS: Have a passion for customer service and cleanliness to ensure we exceed the expectations of every guest while living the Carmen’s Group values Work in a busy and dynamic environment, on a supporting team where we provide a warm, engaging and personalized experience for our guests to achieve exceeded results. This is the perfect opportunity for someone who is looking for a role in the hospitality industry and enjoys cleaning.   We offer part time opportunities during the daytime as well as weekends.  This is a great role for those who are looking to interact with guests and have a willingness to learn in a fast paced, exciting environment. THE HOUSEKEEPERS AT THE BEST WESTERN PREMIER C HOTEL BY CARMEN’S HAVE THE OPPORTUNITY TO: Provide a warm, engaging and personalized experience for our guests Respond to guest requests in a timely manner Provide daily cleaning and sanitation per Best Western standards to ensure a safe and clean experience for hotel guests, employees and vendors, including but not limited to; guest rooms, public spaces, and public corridors Ensure all lost and found items are properly documented and communicated Replenish amenities, linens and supplies in guest rooms Maintain housekeeping carts, storage rooms and equipment Ensure confidentiality and security of guest rooms, their belongings and hotel property Communicate with Housekeeping Supervisor & Manager regarding room status, guest requests and upkeep/repair issues Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences Exercise good judgment and demonstrate leadership abilities Drive positive change in the organization and Housekeeping team Other duties as assigned HOUSEKEEPER POSITION REQUIREMENTS: Friendly, professional and customer service focused Positive, outgoing and friendly team player Ability to tolerate cleaning products Reliable with strong attention to detail Clean criminal background check Ability to work independently and part of a team with minimal supervision Availability to work during the day and weekends required Experience in Housekeeping/cleaning an asset WHAT CAN WE OFFER? Competitive wage package Flexible work schedule Staff recognition, years of service rewards Group RRSP Hotel discounts Wellbeing programs Participation in staff events Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue. Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
Carmen's Group Hamilton, ON, Canada
Jun 23, 2019
Part time
Baci Ristorante, located in the Best Western Premier C Hotel by Carmen’s is a modern and upbeat Italian restaurant.  Baci Ristorante has an open style kitchen and central wood burning oven which provides an intimate gathering place for guests and patrons.  Baci Ristorante is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the desire to work as a Server in a modern intimate Italian restaurant and looking to join a team of champions we want to meet you. AT BACI RISTORANTE OUR SERVERS: Are expected to ensure the highest quality service and deliver extraordinary experiences to the guests and their while dining at Baci Ristorante. Gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to achieve results. This is the perfect opportunity for someone who is looking for a professional serving role.  We are flexible in our approach to scheduling in order to accommodate our team’s other commitments. THE SERVERS AT BACI RISTORANTE HAVE THE OPPORTUNITY TO: Get to know our guests; be able to comfortably answer any questions they may have. Learn the details of various menu options on offer. Perform opening and closing duties as needed. Provide quick and courteous food and beverage service. Ensure guests are satisfied with their selections and service, be attentive to their needs. Manage transactions. Perform basic bartending and drink preparation. Ensure service areas are kept clean, tidy and functional at all times. Make a difference in the lives of each and every one of our members and guests by directly contributing their extraordinary memories. Exercise good judgment and demonstrate leadership abilities. Drive positive change in the organization. Perform all other side duties as assigned. SERVER POSITION REQUIREMENTS: 1-2 years’ experience in the hospitality industry Positive, outgoing and friendly team player Strong problem solving abilities Excellent verbal and written communication skills Ability to work well under pressure in a fast paced environment Weekend availability Friendly, professional and customer service focused Ability to build rapport quickly with members and guests. Prior experience with restaurant POS systems an asset Smart Serve Certification required WHAT CAN WE OFFER? Competitive wage package Flexible work schedule, Staff meal program Group RRSP Hotel Discounts Staff recognition Wellbeing programs Participation in staff events Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, and The Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue. Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.