Glentel Inc.

GLENTEL's retail corporate brands include WIRELESSWAVE, WAVE SANS FIL, Tbooth wireless, and la cabine T sans fil. In addition, it provides retail management services for Costco Canada – WIRELESS etc… and SANS FIL etc… and Samsung 

Glentel Inc. Toronto, ON, Canada
Sep 25, 2019
Full time
We are excited to announce that we are an Authorized Apple Service Provider ! We are looking for customer service focused Apple Repair Technicians to join our team at Upper Canada Mall and Yorkdale Shopping Centre . You will play a key role in enhancing our customer’s experience. You use your problem-solving skills to assure customers of swift resolutions to their phone’s technical problems. You carryout fault diagnosis to improve the quality of phones, make repairs when required and keep customers informed about services including warranty coverage. You fulfill service commitments and you offer guidance and share knowledge with both customers and coworkers alike.   RESPONSIBILITIES Demonstrate outstanding customer service and relationship building for fast, courteous, friendly service. Perform diagnosis using the tools and processes provided Manage customer service issues including trouble shooting of the device, identify the problem, and facilitating the repair Own the administration and follow up of the warranty and repair processes including parts and customer unit inventory (ordering, receiving, shipping) Maintain productivity standards with regards to quality service and customer satisfaction Act as an Apple and WIRELESSWAVE brand ambassador Educate customers on how to use their products more efficiently and effectively Be a team player by supporting and being there to help your team   QUALIFICATIONS Ability to maintain exceptional customer service standards Experience operating, troubleshooting and repairing mobile phones or electronics Apple Service Certification and experience with GSX is an asset You have an aptitude for acquiring skills in technical repairs and an eagerness to learn Ability to work independently with excellent organizational skills You have excellent time management skills and can make decisions quickly Proficient with Microsoft Office and email communication Ability to adhere to a schedule of customer appointments Flexible with your schedule and your work hours will be based on business needs Eager to embrace the latest Apple technology   YOUR BENEFITS Competitive compensation Bonus structure based on customer service scores Comprehensive health and dental plans RRSP company match program Discounts on the newest wireless technology Great employee referral program   GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, La Cabine T and SANS FIL etc.) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially
Glentel Inc. Mississauga, ON, Canada
Sep 25, 2019
Full time
We are excited to announce that we are an Authorized Apple Service Provider ! We are looking for customer service focused Apple Repair Technicians to join our team. You will play a key role in enhancing our customer’s experience. You use your problem-solving skills to assure customers of swift resolutions to their phone’s technical problems. You carryout fault diagnosis to improve the quality of phones, make repairs when required and keep customers informed about services including warranty coverage. You fulfill service commitments and you offer guidance and share knowledge with both customers and coworkers alike.   RESPONSIBILITIES Demonstrate outstanding customer service and relationship building for fast, courteous, friendly service. Perform diagnosis using the tools and processes provided Manage customer service issues including trouble shooting of the device, identify the problem, and facilitating the repair Own the administration and follow up of the warranty and repair processes including parts and customer unit inventory (ordering, receiving, shipping) Maintain productivity standards with regards to quality service and customer satisfaction Act as an Apple and Tbooth wireless brand ambassador Educate customers on how to use their products more efficiently and effectively Be a team player by supporting and being there to help your team   QUALIFICATIONS Ability to maintain exceptional customer service standards Experience operating, troubleshooting and repairing mobile phones or electronics Apple Service Certification and experience with GSX is an asset You have an aptitude for acquiring skills in technical repairs and an eagerness to learn Ability to work independently with excellent organizational skills You have excellent time management skills and can make decisions quickly Proficient with Microsoft Office and email communication Ability to adhere to a schedule of customer appointments Flexible with your schedule and your work hours will be based on business needs Eager to embrace the latest Apple technology   YOUR BENEFITS Competitive compensation Bonus structure based on customer service scores Comprehensive health and dental plans RRSP company match program Discounts on the newest wireless technology Great employee referral program   GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, La Cabine T and SANS FIL etc.) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentially.
Glentel Inc. Prince George, BC, Canada
Sep 23, 2019
Full time
Are you looking for an exciting customer-focused sales career with an uncapped and progressive commission structure to help you achieve your financial goals? Join Costco’s   WIRELESS etc. , the exclusive wireless and mobile phone provider in all Costco locations across the country! What’s in it for you: Incentive programs with prizes including bonuses and electronics Discounts on the newest wireless technology and plans Comprehensive benefits and RRSP company match program Annual sales contests to win all-inclusive trips Superior training and excellent team work Bonuses for successful employee referrals We focus on your development, which is why we provide ongoing training both in the classroom and online. We believe in growth from within and promoted many Sales Managers and District Sales Managers who began their careers with us as Sales Associates. Through our leaders and innovative training programs, we’ll support you every step of the way to help you achieve your professional and personal goals! Your typical day: Provide consultation to Costco Members on a wide range of smartphones and accessories that match each individual Member’s lifestyle Create value for the Members through superior customer service and expert product knowledge Offer mobile services from leading carriers: Bell, Virgin Mobile, Rogers, Fido, Lucky Mobile and chatr Stay on top of promotions, product launches and other wireless retail trends Be a team player in an ever-changing and high traffic environment   Apply now, if you are: A people person who excels at building relationships Looking for a long-term career with a best-in-class company and excellent development opportunities An enthusiastic learner who strives to do better than yesterday in a fast-paced environment Available to work full-time flexible schedules Then come and join us! GLENTEL Inc. (dba WIRELESSWAVE, Tbooth wireless, WIRELESS etc., WAVE SANS FIL, La cabine T sans-fil and SANS-FIL etc.) encourages applications from all qualified candidates. In accordance with our accommodation policies and applicable provincial accessibility legislation, please advise us if you need accommodation in order to participate in the recruitment process. Any information you provide relating to accommodation will be addressed confidentiall y.