Interior Health Authority Kelowna, BC, Canada
Jan 23, 2019Full time
Come join our amazing team as the Director, Physician Engagement and Medical Administration. This position will drive and foster a culture of physician engagement and involvement in the delivery of health care services across all portfolios. The Director reports to the Corporate Director, Medical Affairs and is responsible and accountable to lead the planning, development and implementation of programs and strategies to create a culture of engaged physicians throughout IH as well as the provision of medical administration support services including credentialing and privileging processes for medical staff (independent medical contractors) across Interior Health (IH). The Director, Physician Engagement and Medical Administration will establish and leverage relationships with a diverse group of stakeholders including IH Executive Medical Directors, Chiefs of Staff, Department Heads, Medical Affairs, Quality and other IH portfolios, the Ministry of Health, other Health Authorities, Doctors of BC and senior Physician Medical Leaders across the province. TYPICAL DUTIES AND RESPONSIBILITIES: 1. Works collaboratively with Executive Medical Directors and the Corporate Director Medical Affairs on matters relating to medical administration and relationships with Medical Staff; providing leadership and consultation in the successful design, planning, implementation, integration and evaluation of all activities related to physician engagement, medical administrative services, and credentialing and privileging processes within IH. 2. Responsible for the design, coordination, implementation and evaluation of an IH Physician Leadership Development Program. This will require working collaboratively with key internal and external stakeholders, providing leadership and consultation to achieve the vision for the IH Physician Leadership Development Program. 3. Manages resource requirements and plans for services and structures to deliver Medical Administration, Credentialing and Privileging and Physician Engagement operations. Determines priorities for medical administrative services and credentialing and privileging processes across IH and organizes workflow in order to meet the needs and requirements of all Chiefs of Staff, Department Heads, and Executive Medical Directors. Determines priorities for project coordination to implement physician engagement, medical leadership development and Medical Staff Resource Planning initiatives. 4. Facilitates effective communication and serves as a liaison between Interior Health, Medical Staff, and external partners: Collaborating with physicians, communities, external organizations, and stakeholders to improve the quality of patient care through physician engagement and effective communication; Participating and leading medical and IH committees/working groups as assigned; Promoting and communicating Medicine & Quality strategic priorities in physician engagement and leadership to the Medical Staff and Senior Leadership across IH. 5. Leads physician engagement strategy and develops actions based on Physician Engagement Survey results; develops relationships with physician leaders and Medical Staff members throughout the organization as well as with key internal and external stakeholders in support of physician engagement initiatives. 6. Responsible for staff human resources management including recruitment, selection, evaluation of performance, day-to-day supervision of work assignments, grievance management, and determination and planning for training needs. 7. Develops and manages an assigned budget, including annual planning of expenditures within assigned budget; tracking; and reporting to department, IH, and the Ministry of Health. 8. Routinely travels to IH sites to provide on-site guidance, hold meetings, physician engagement sessions, and engage in performance management. 9. Performs other duties as assigned. Qualifications A Master’s degree in Health Administration or a related field; a Bachelor’s degree in a health field with relevant experience may be considered. Seven to ten years of recent, related experience in physician engagement, program leadership and financial and change management, including a minimum of five years of experience in Medical Staff specific initiatives in a complex healthcare environment. LEADS Capabilities: Leads Self – self-awareness, manages self, develops self, demonstrates character Engages Others – communicates effectively Achieves Results – takes action to implement decisions, assesses and evaluates results Develops Coalitions – builds partnership and networks to create results, navigates socio-political environments; System Transformation - demonstrates systems/critical thinking, champions and orchestrates change Skills and Abilities: Proven ability to work collaboratively with Medical Staff and healthcare leaders at a strategic level. Ability to communicate effectively orally and in writing, including a proven ability to communicate change, planning concepts, and policy and the ability to make effective presentations to diverse groups. A sound knowledge of the physician credentialing and privileging processes. Experience working with internal and external stakeholders; including government, non-profit and other organizations. Demonstrated ability to effectively introduce and manage purposeful change.