TekSavvy Solutions Inc. 227 Rue Montcalm, Gatineau, QC, Canada
Feb 12, 2019Full time
WHAT YOU CAN EXPECT FROM US Salaries starting at $32,500 plus French language premium of $3500-progressive career path leading to a maximum of $42,500 Here’s why you’re different. You have intermediate level knowledge of current home networking, email, and VoIP technologies, and might have worked in a Technical Support role in a previous job in the Telecom space. You are a gamer, or a techie, or the family computer-fix it person, you stay up to date on technology in the market, and what’s new out there in gadgetry – not because you have to, but because you want to and it’s fun for you! You have experience in Microsoft Office, and have supported customers in a contact centre environment before and enjoy a fast-paced working environment that is customer focused. You like to share what you know with others, and we can count on you to be there for your team because you have a strong work ethic and good attendance & punctuality. You have extraordinary reading and comprehension skills and above average problem-solving skills. You are looking for more autonomy and empowerment within a support role, and look forward to working with a company where your learning is supported and self-managed, and FUN. You rock because you… Have strong communication skills in both English and French (Spanish welcome as well) Able to analyze and solve problems Able to work under pressure in a fast-paced environment with proven stress tolerance Self-starter, ability to multi task, and set priorities Highly organized, with efficient & accurate data entry capability Ability to work with minimal supervision Understand that our customers call when it’s convenient for them to do so, so we work evenings and weekends as well as days, in an organized & fair, team effort! Willingness to learn and ability to adapt in an ever-changing work environment Some of the things you’ll initially do. The rest is up to you. Take ownership of customer from initial contact to installation or change request/repair completion. Answer Technical Support and Customer Service calls to provide potential customers with accurate pricing and product information, and support whether it’s a new prospect, a customer who just came online with us, or an existing customer who needs help with their connection. Technical Support troubleshooting and repair ticket handling, end-to-end Answer and place Customer Service calls to resolve customer issues and maintain customer relations – addressing product questions and performing necessary research. Ensure customer confidentiality i.e. client credit card information and personal information. Provision & process orders/tickets ensuring all orders are properly placed and submitted to the correct Vendor partner in a timely manner, including new installations, hardware purchases, move, change requests and repair requests. Process payments and apply credits when necessary. Arrange configuration and shipment of new/replacement equipment to customers via courier, and record actions taken on each interaction, in a detailed way. Provide customer insight by logging consumer feedback for analytics Communicate with customers, co-workers, and Leadership Team Works with other areas of specialty to ensure customer needs are met and that procedures are updated to enhance the customer experience Respond to online/Web inquiries on products, processes, and campaigns to support customer demand. ABOUT US TekSavvy prides itself on fighting for a fair playing field, protecting consumers’ rights online, and bringing Canadians the right options without artificial limits. We are proudly Canadian, customer satisfaction is our priority, and we strive to create a positive environment for our employees. HELP US MAKE A DIFFERENCE. APPLY TODAY. Applicants can also apply by email to: firstname.lastname@example.org TekSavvy is an equal opportunity employer committed to increasing diversity in our workforce. We welcome applications from qualified persons in underrepresented ethnic, racial and cultural groups and from people with disabilities. Our organization will, on request, provide accommodations for disabilities to support your participation in all aspects of our recruitment process.