6 Telecommunications jobs

Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support and information auditing. The Developer role, designs bug fixes for software packages, drivers and applications and is responsible to support clients in identifying, analyzing and resolving problems with business communication systems. This role is a key contributor in a complex/critical environment. Primary function is to analyze, develop and maintain solutions, developed on top of existing telephony platforms and products.   Utilize case management skills for problem solving while ensuring customer satisfaction. Design, code and write custom and packaged real-time communication using both standard software development platforms and tools Perform software development in compliance with software development models like Agile/XP/Scrum.   Desired Skills & Attributes: Logic and programming language skills, such as Java/J2EE, C/C++, NET Familiar with solution performance analysis, exercising code, load/stress testing (JMeter, JUnit) Application Servers (Tomcat, Websphere and/or JBoss) Windows / Unix / Linux Interest in learning new technologies Post-secondary training in software development or equivalent education and experience   Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development   Upload your resume to www.innovatia.net/careers We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Still Growing and Hiring! - Technical Support Specialist Innovatia Inc. is an industry-leading knowledge management company with expertise in information technology, telecommunications, and energy. We provide our customers, including some of the world’s most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support, information auditing, and consultation. Job Requirements:    Focus on rapid identification and resolution of customer issues. Provide first level support to partners and customers. Answer questions and perform initial triage on problem reports. Document each customer interaction using our Salesforce.com ticket management system. Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA). Meet various SLA requirements based on measurable metrics Providing ongoing, regular updates to customers to keep them apprised of progress toward problem resolution. Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support. Technical assistance for hardware, software and/or applications Partnering to create and update technical documentation Ability to work a variety of shifts, including an on-call shift, in a three month rotation.   Required Skills: Technical Diploma, Bachelor’s Degree or related experience is required. Microsoft MCSE and/or CISCO certifications are considered a plus. Experience with MS Server 2003 or 2008 Must be a team player with excellent collaborative skills Demonstrates strong problem solving skills. Excellent written and oral communication skills in English A working knowledge of VoIP, related protocols, and standards preferred 1 or more year’s experience/knowledge of Data Networking Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers 1 or more years experience and knowledge of Telephony protocols and interfaces, T1, E1, PRI, QSIG, and analog trunking. Fast learner able to come up to speed rapidly on new technologies Your background should include experience in the high tech environment, preferably in the telecommunications industry. Successful track record of working on multiple cases within the same time period Excellent phone presence, high degree of professional acumen   Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers We thank all candidates for your interest, however, only those selected for an interview will be contacted.  Innovatia is an equal opportunity employer.

Still Growing and Hiring! - Technical Support Specialist We are looking for Technical Support Specialists to provide excellent customer service to one of North America’s leading information technology companies. You will join an existing team of highly skilled technical support professionals.  Job Requirements:   Focus on rapid identification and resolution of customer issues. Provide first level support to partners and customers. Answer questions and perform initial triage on problem reports. Document each customer interaction using our Salesforce.com ticket management system. Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA). Meet various SLA requirements based on measurable metrics Providing ongoing, regular updates to customers to keep them apprised of progress toward problem resolution. Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support. Technical assistance for hardware, software and/or applications Partnering to create and update technical documentation Ability to work a variety of shifts, including an on-call shift, in a three month rotation. Required Skills: Technical Diploma, Bachelor’s Degree or related experience is required. Microsoft MCSE and/or CISCO certifications are considered a plus. Experience with MS Server 2003 or 2008 Must be a team player with excellent collaborative skills Demonstrates strong problem solving skills. Excellent written and oral communication skills in English A working knowledge of VoIP, related protocols, and standards preferred 1 or more year’s experience/knowledge of Data Networking Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers 1 or more years experience and knowledge of Telephony protocols and interfaces, T1, E1, PRI, QSIG, and analog trunking. Fast learner able to come up to speed rapidly on new technologies Your background should include experience in the high tech environment, preferably in the telecommunications industry. Successful track record of working on multiple cases within the same time period Excellent phone presence, high degree of professional acumen Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers We thank all candidates for your interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.  

Hiring! - Technical Support Specialist Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support and information auditing. We are looking for  Technical Support Specialists  to provide excellent customer service to our customer. You will join an existing team of highly skilled technical support professionals where training and certifications are provided. Location:           Saint John  Type:                     Full-time, Permanent   Responsibilities: Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments Collect system and event log information Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Install, configure, and maintain lab equipment   Personal Attributes : Logical and analytical approach to problem solving GREAT communication skills Strong technical aptitude Organized, independent, dependable, self-motivated, takes ownership and initiative Proficient in written and verbal English   Education and Experience: Post-secondary education in a technical field Experience in any of the following areas is considered an asset: Technical Support experience Previous experience using CRM database Support of core PBX Technology and related VOIP networks TCP/IP (IP Networking) Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc) Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS To apply for this dynamic opportunity, upload your resushime to www.Innovatia.net/Careers         We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the world’s most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation solutions, training, technical support, information auditing, and consultation. We are looking for  Technical Support Specialists  to provide excellent customer service to our customer, one of North America’s leading information technology companies. You will join an existing team of highly skilled technical support professionals where training and certifications are provided. Responsibilities: Provide top quality technical support, troubleshooting of Information Technology networks and PBX Systems and ancillary equipment such as voicemail. Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution with call quality issues in VoIP environments. Collect and analyze packet trace information. Create reproduction of customer environments on lab equipment. Document in great detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems. Install, configure, and maintain lab equipment. Personal Attributes : Logical and analytical approach to problem solving. GREAT communications skills.  Customer satisfaction is our purpose; this is a HIGH TOUCH environment in which continual customer interaction is the norm.  Strong technical aptitude. Solid work ethic. Organized, independent, dependable, self-motivated, takes ownership and initiative. Education and Experience: Post-secondary education in a technical field. Minimum 2 years of experience in the information technology field. Technical Support experience considered an asset. Desired Technical Skills: Advanced knowledge of Communication Manager troubleshooting Intermediate knowledge of Linux Operating Systems Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc). Support of core PBX Technology and related VOIP networks. TCP/IP (IP Networking) Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS. Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development

Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support and information auditing. We are looking for  Technical Support Specialists  to provide excellent customer service to our customer. You will join an existing team of highly skilled technical support professionals where training and certifications are provided. Customer satisfaction is our purpose; this is a HIGH TOUCH environment in which continual customer interaction is the norm. Location:             Fredericton, NB, Saint John, NB & Halifax, NS Type:                      Full-time, Permanent We are building a funnel of candidates for potential growth. Responsibilities: Provide top quality technical support, troubleshooting of IT networks and communications systems, including associated applications Work remotely with end-users and technicians, diagnose and recommend solutions leading to resolution of issues in VoIP environments Collect system and event log information Document in detail all site information, troubleshooting steps, and time reporting in Customer Relationship Management Systems Install, configure, and maintain lab equipment   Personal Attributes : Logical and analytical approach to problem solving GREAT communications skills Strong technical aptitude Organized, independent, dependable, self-motivated, takes ownership and initiative Proficient in written and verbal English   Education and Experience: Post-secondary education in a technical field Experience in any of the following areas is considered an asset: Technical Support experience Previous experience using CRM database Support of core PBX Technology and related VOIP networks TCP/IP (IP Networking) Linux Operating Systems; Windows 2003/2008 server, and telephony technologies (ISDN, SIP, H.323, etc) Capable of troubleshooting converged networks, IP/VOIP issues across LAN/WAN, VPN, VLAN Routers, Firewalls, Switches, IP PBX deployment, TCP/IP (IPv4), DNS   Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development   U pload your resume to www.innovatia.net/careers We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.