5 Telecommunications jobs

The Team Lead is responsible for monitoring the performance of team productivity and performance, as well as the mentoring and coaching of their team members. The purpose of this role is to effectively and efficiently manage the day to day operations of a Technical Support team while building relationships to retain and grow employees in order to maintain strong productivity and high quality customer satisfaction.   Responsibilities: Interact with client on a regular basis to ensure adequate number of tickets being carried based on volume Run, analyze and create actions from Daily Reports Deal with customer escalations in a timely manner – ensure Technical Support personnel are handling the situation and make any management resources aware of any potential issues Prepare for and attend any regular metric meetings Participate in Formal Management System and continuous improvement Schedule and hold regular one on one meetings with each employee Coach, mentor, and develop staff - ensuring development plans are in place Provide effective performance management by setting quarterly expectations, reviewing progress and hold employees accountable for metrics and results   Skills & Attributes: 2-3 years leadership experience Understanding of operations/performance metrics Strong time management skills Communication skills – be able to clearly articulate what needs to be done and how to do it Coaching skills – ability to teach without doing Proactive with a sense of urgency Ability to foster accountability Technical knowledge such as networking and VoIP considered an asset   To apply upload your cover letter and resume to www.innovatia.net/careers We thank all candidates for your interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

Are you looking to join an employee centric organization where professional development and results driven professionals are rewarded? Prairie Mobile Communications is looking for a sales professional who excels at consultative selling.  In this role you will be responsible for direct two-way radio sales and rentals, and after-sale support to an existing customer base and new customers.  You will establish their needs, objectives and requirements.  Then collaborate with the technical team to build a solution for presentation to the customer.  To be successful in this position you will have excellent communication and customer service skills, are results oriented, adaptable, take ownership and responsibility of your commitments, and are an analytical thinker.  You have a positive can-do attitude, can work independently and as part of a team.   This role requires a university or college degree in Business. A minimum of two (2) years direct sales experience is required. An acceptable combination of education and experience may be considered. You must be proficient with Microsoft Outlook, Word, and Excel.  Knowledge of Epicor and CRM software is an asset. The ability to continuously learn and the desire to improve is essential.  A valid Saskatchewan driver’s license is required. To apply, visit www.prairiemobile.com/careers and submit your resume by December 21, 2018 .  Please include the position title and location.   Prairie Mobile Communications is an equal opportunity employer.  We thank all applicants for their interest.  Only those selected for interviews will be contacted. Follow, Like and Share us on LinkedIn, Facebook, and Twitter! 

Innovatia Inc. is an industry-leading knowledge management company with expertise in the Information Technology, Telecommunications, and Energy sectors. We provide our customers, including some of the worlds’ most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support and information auditing. The Developer role, designs bug fixes for software packages, drivers and applications and is responsible to support clients in identifying, analyzing and resolving problems with business communication systems. This role is a key contributor in a complex/critical environment. Primary function is to analyze, develop and maintain solutions, developed on top of existing telephony platforms and products.   Utilize case management skills for problem solving while ensuring customer satisfaction. Design, code and write custom and packaged real-time communication using both standard software development platforms and tools Perform software development in compliance with software development models like Agile/XP/Scrum.   Desired Skills & Attributes: Logic and programming language skills, such as Java/J2EE, C/C++, NET Familiar with solution performance analysis, exercising code, load/stress testing (JMeter, JUnit) Application Servers (Tomcat, Websphere and/or JBoss) Windows / Unix / Linux Interest in learning new technologies Post-secondary training in software development or equivalent education and experience   Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development   Upload your resume to www.innovatia.net/careers We thank all candidates for their interest, however, only those selected for an interview will be contacted. Innovatia is an equal opportunity employer.

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Still Growing and Hiring! - Technical Support Specialist Innovatia Inc. is an industry-leading knowledge management company with expertise in information technology, telecommunications, and energy. We provide our customers, including some of the world’s most successful Fortune 500 and Fortune 1000 companies, with end-to-end knowledge solutions including technical documentation, training, technical support, information auditing, and consultation. Job Requirements:    Focus on rapid identification and resolution of customer issues. Provide first level support to partners and customers. Answer questions and perform initial triage on problem reports. Document each customer interaction using our Salesforce.com ticket management system. Provide timely and effective resolution to support requests based on internal and external service level agreements (SLA). Meet various SLA requirements based on measurable metrics Providing ongoing, regular updates to customers to keep them apprised of progress toward problem resolution. Participate in the creation of proactive measures to anticipate and/or remove the need for traditional service and support. Technical assistance for hardware, software and/or applications Partnering to create and update technical documentation Ability to work a variety of shifts, including an on-call shift, in a three month rotation.   Required Skills: Technical Diploma, Bachelor’s Degree or related experience is required. Microsoft MCSE and/or CISCO certifications are considered a plus. Experience with MS Server 2003 or 2008 Must be a team player with excellent collaborative skills Demonstrates strong problem solving skills. Excellent written and oral communication skills in English A working knowledge of VoIP, related protocols, and standards preferred 1 or more year’s experience/knowledge of Data Networking Knowledge, understanding, and practical application of technologies, protocols, and related standards including layer 3 switching (OSI model), TCP/IP, Ethernet, LAN, WAN, and IP routers 1 or more years experience and knowledge of Telephony protocols and interfaces, T1, E1, PRI, QSIG, and analog trunking. Fast learner able to come up to speed rapidly on new technologies Your background should include experience in the high tech environment, preferably in the telecommunications industry. Successful track record of working on multiple cases within the same time period Excellent phone presence, high degree of professional acumen   Benefits at Innovatia Competitive Salary Generous vacation Employer paid Health and Dental Premiums Bonus Plan Group RRSP Employee Training and Professional Development To apply for this dynamic opportunity please submit your resume via our website at www.innovatia.net/careers We thank all candidates for your interest, however, only those selected for an interview will be contacted.  Innovatia is an equal opportunity employer.