48 Customer Service jobs

Job Summary We are conducting a Canada wide search for a dynamic leader with a passion for customer experience and team building to run our first flagship store in Canada at West Edmonton Mall. In an IQOS store’s fast-paced and innovative environment, leadership skills are required to build and inspire a high-performing team of unique individuals. These individuals deliver exceptional retail experience for consumers. This leadership role requires efficient and effective store operation management and, crucially, a strong working partnership the Rothmans, Benson & Hedges team. The Opportunity: Be the first to run a global flagship store in Canada Be a leader with a premium brand Full Time with competitive compensation + benefits package Relocation package available for out of province candidates What Will You Do? Manage end-to-end delivery of exceptional and unique consumer experience, aligned with IQOS standards Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness, store presentation standards and staff management Ensure delivery of set KPI targets Manage and develop retail store team e.g. staff recruitment and scheduling, performance management and achieving high staff retention rate Support store team where required ensure the delivery of the desired retail experience Work collaboratively and proactively with RBH representatives to achieve shared business goals Adhere to IQOS Good Conversion Practices and Global Talking Points Periodic business reporting as required Requirement: A minimum of 5 years of retail experience or similar service-led customer care experience A minimum of 3 years managing a retail store or retail team 5 years’ experience working with premium brands serving consumers directly English fluency or proficiency Intermediate operational knowledge of retail and business systems (e.g. POS, inventory management, MS Office etc.) Skills: Proven ability to deliver best-in-class consumer experience Demonstrated ability to deliver and exceed KPI’s Proven ability to adapt to challenges whilst maintaining composure in a fast-paced retail environment Proven ability to develop a team and individual talent Demonstrated track record of operational excellence, administration and budget management Extrovert with proficient written and verbal communications Confidence in interacting with global executives and client stakeholders About Our Client Rothmans, Benson & Hedges Inc. is an International Fortune 500 Company, Philip Morris International’s (PMI) affiliate in Canada. They are Canada's second largest tobacco company.  In addition, RBH is a Greater Toronto’s Top Employer for 2016 & 2017. Their parent company PMI is the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization.

Position Available:  Customer Service Representative / Order Desk Clerk – Edmonton, AB Requirements: This position requires strong organizational, communication and customer service skills, attention to detail and the ability to multi-task among competing priorities. Duties Include: Regular reconciliation of cash-outs and bank deposit information. Coordination of production order entries into the production scheduler. Scheduling freight logistics, preparing documentation and reports according to regulations and policies. Provide follow up to our customer base to include coordination of dealer orders and transportation. Receiving and processing orders, invoicing and establishing best method of shipment of feed orders. Quality tasks to include HACCP and Regulatory documentation. The candidate must have a Grade 12 diploma or equivalent, demonstrated previous accounting skills, be experienced in MS office applications (Word/Excel), is comfortable using internet applications. The candidate must also have a positive, steady and upbeat approach day to day. Previous working experience in the agricultural industry and/or sales environment would be considered an asset.   Please forward your resume in confidence to:    Attention:  Operations Manager, Masterfeeds Inc. 1903 121 Ave. NE Edmonton, AB T6S 1B2 Fax: (519) 685-9410   Benefits of working at Masterfeeds: We are financially solid and stable organization, a leader in animal nutrition. We offer a competitive salary, pension plan, group insurance benefits, and referral incentives.  Masterfeeds is committed to the principles of employment equity.  We encourage all qualified candidates to apply.  Canadian citizens and permanent residents will be given priority. We thank all applicants; however, only those selected for an interview will be contacted. No phone calls, please. Please see the Masterfeeds careers page at  www.masterfeeds.com/careers for a full Physical Demands Analysis.

IMPORTANT- PLEASE READ We are looking for a select group of leaders, entrepreneurs and high achievers eager to jump start their career with a fast-paced, stable and internationally growing company. Students and new graduates are in high demand! Where: 1450 Meyerside Drive on the 6th floor in suite 601, Mississauga   When: Sunday, August 19 from 1pm- 4pm What to bring: Resume, references, business casual attire Food & drinks will be provided Note : If you know of anyone who’s looking for the same thing, or who just isn’t happy working where they are now, bring them with you! RSVP back to this posting with your resume/ CV.

NEW STORE OPENING IN MISSISSAUGA! At   uBreakiFix   we’re for supporting you on a journey to a rewarding career.   Since its inception in 2009, uBreakiFix has grown to more than 400 stores in North America and we're currently looking for new members to join our team and continue our success and expansion! Who We Are: We’re the master menders, the resurrections of tech, the purveyors of device devastation. We’re the guys and gals at the other end of the counter assuring customers that we can fix it all and the ones behind the curtain making sure that every customer has a great experience. We do what we do because we care about people and their tech. We put our customers above anything else. Of course we love fixing cracked iPhone screens and broken tablets, but we get our satisfaction from helping out people who lost their connection to the tech world. What We Are Looking For: A people-person, someone who enjoys enlightening the experience of our customers who are worried about their electronics; Knowledge and passion for the tech industry, or at least someone who appreciates it; Someone with an entrepreneurial spirit who can see the big picture and wants to contribute to a fast-paced and expanding Company; Someone with dedication and a hardworking nature; and Someone with willingness to learn the skills to repair, communicate and make a difference in someone’s day! What Will You Do... Serve customers and deliver exceptional service throughout using our point of sale system, engaging in lifestyle and needs-based conversations, and communicating repair solutions and estimates; Identify needs and provide tailored recommendations for repairs, accessories, and additional services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit; Diagnosing and performing repairs on various electronics (i.e. computers, tablets, smartphones, televisions, game consoles, etc.) that meet or exceed uBreakiFix quality standards; Update and educate customers on complex repairs processes and repair statuses using digital messaging services and/or by phone; and Contribute to team’s sales results by learning, understanding, and engaging in store performance metrics. What We Offer: $14.00/hour; Annual salary increases pending positive performance reviews; Bonuses through our Sales Incentive Program; Benefits after six (6) months of employment; Opportunity for internal career growth; and Development and coaching opportunities to build on technical skills and knowledge. Must Have: Minimum of six (6) months sales experience is considered an asset, preferably in the telecommunications industry; Proven customer service skills, as well and excellent communication skills; Drive and motivation to meet sales goals; Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) *No prior repair experience is necessary and all training is provided! Eagerness to learn and determination to succeed; and Passion to work in a team and fast-paced environment; Required Education : High school or equivalent. uBreakiFix is the fastest growing Company in our field and we’d love to hear from you if you are someone who will embrace the uBreakiFix brand and culture!

At   uBreakiFix   we’re for supporting you on a journey to a rewarding career.   Since its inception in 2009, uBreakiFix has grown to more than 400 stores in North America and we're currently looking for new members to join our team and continue our success and expansion! Who We Are: We’re the master menders, the resurrections of tech, the purveyors of device devastation. We’re the guys and gals at the other end of the counter assuring customers that we can fix it all and the ones behind the curtain making sure that every customer has a great experience. We do what we do because we care about people and their tech. We put our customers above anything else. Of course we love fixing cracked iPhone screens and broken tablets, but we get our satisfaction from helping out people who lost their connection to the tech world. What We Are Looking For: A people-person, someone who enjoys enlightening the experience of our customers who are worried about their electronics; Knowledge and passion for the tech industry, or at least someone who appreciates it; Someone with an entrepreneurial spirit who can see the big picture and wants to contribute to a fast-paced and expanding Company; Someone with dedication and a hardworking nature; and Someone with willingness to learn the skills to repair, communicate and make a difference in someone’s day! What Will You Do... Serve customers and deliver exceptional service throughout using our point of sale system, engaging in lifestyle and needs-based conversations, and communicating repair solutions and estimates; Identify needs and provide tailored recommendations for repairs, accessories, and additional services at the point of first and last contact, ensuring you are always committed to converting the conversation into an opportunity for a sale or store visit; Diagnosing and performing repairs on various electronics (i.e. computers, tablets, smartphones, televisions, game consoles, etc.) that meet or exceed uBreakiFix quality standards; Update and educate customers on complex repairs processes and repair statuses using digital messaging services and/or by phone; and Contribute to team’s sales results by learning, understanding, and engaging in store performance metrics. What We Offer: $13.60/hour; Annual salary increases pending positive performance reviews; Bonuses through our Sales Incentive Program; Benefits after six (6) months of employment; Opportunity for internal career growth; and Development and coaching opportunities to build on technical skills and knowledge. Must Have: Minimum of six (6) months sales experience is considered an asset, preferably in the telecommunications industry; Proven customer service skills, as well and excellent communication skills; Drive and motivation to meet sales goals; Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) *No prior repair experience is necessary and all training is provided! Eagerness to learn and determination to succeed; and Passion to work in a team and fast-paced environment; Required Education : High school or equivalent. uBreakiFix is the fastest growing Company in our field and we’d love to hear from you if you are someone who will embrace the uBreakiFix brand and culture!

Recruitment Assistant Join a highly dynamic team of professionals as a Recruitment Assistant. We need a passionate, motivated and hardworking individual with strong customer service skills. Requirements: College Diploma or equivalent in related fields Minimum two (2) years experience in administrative, clerical or customer service roles gained from a deadline driven working environment Must be fluent in English, both oral and written Above average comprehension with a knack for sales and marketing Strong work ethic, positive attitude, efficient and very dependable Team player with excellent telephone demeanour Proficiency in internet technologies, MS Office programs and database management Ability to type 40+ WPM   Responsibilities include but not limited to: Review applications and credentials for appropriateness of experience, education and knowledge in relation to the open position Schedule evaluations and interviews; administer and check pre-employment evaluations Pre-screen applicants over the phone by evaluating skills and position suitability Conduct employment reference checks and background investigations Endorse short-listed talents to customers and monitor progress; process placement documents for selected candidates Supply information about the client company's profile, policies, requirements, benefits and opportunities to potential candidates Give feedback to prospects regarding the status of their application as necessary Manage high volume resume and maintain an in-house online tracking system Organize and file processed applications for future reference Prepare, scan, and e-mail contracts to prospective employers Perform telemarketing to promote and sell the company's services Handle resume service calls, book appointments and conduct consultations Collaborate with teammates to bring in new clients; follow up orders on a regular basis Provide administrative support to staffing  Job Type: Full-time Job Location: Toronto, ON Required education Diploma/Certificate Required experience: Recruiting: 1 year Administrative Support: 1 year  

  Staffing Coordinator We are currently seeking a dedicated and highly driven individual with a proven track record of relationship building and business development within a staffing agency. Responsibilities include (but are not limited to): Oversee overall functioning of the staffing and recruitment department Prospect and build relationships with key decision makers to establish new accounts and manage existing accounts Ensures a high level of customer satisfaction as measured by customer surveys and ongoing customer contact. Take effective action to resolve any customer issues that occur. Ensure all commitments made to customers are satisfied. Seeks, interviews, assesses, reference checks and places employees that completely satisfy the client requirements. Develop and implement hiring strategies and initiatives to hire a diverse team Filter and schedule interviews with key managers, negotiate offers Source and fill hiring funnel with strong candidates from various channels (ie. referral, direct, social, job fair, events) Call and/or meet with clients in person to introduce our services and perform job intake meetings and close sales Generate and manage a pipeline of potential clients Develop and attend recruitment events Support the hiring manager in on-boarding new hires  Requirements: 2-3 years of office administration experience preferably in an agency setting 1 to 2 years of experience in overseeing the team A degree or diploma in Business Administration or a related field Personable and professional demeanour with the ability to build and develop positive relationships Target driven, with a proven track record of achieving and exceeding sales targets Exceptional understanding of Microsoft Word, Excel, PowerPoint and Outlook Comprehension of current Employment Acts and Regulations regarding the recruitment and selection process Ability to maintain strict confidentiality and professionalism regarding all information processed within the department Team player with excellent communication skills

Dundas Valley Golf and Curling Club is a private club offering a championship course and extraordinary experiences to our members and their guests. Dundas Valley Golf and Curling Club is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests. If you have the desire to work within the private club atmosphere, and looking to join a team of champions we want to meet you. AT DUNDAS VALLEY GOLF AND CURLING CLUB OUR STEWARDS: Play a vital role and make a direct contribution to the efficiency of the kitchen and help the venue operate successfully through completion of job duties. Gain meaningful work experience in a welcoming and exciting environment where we lead by example and work together to achieve results. Are part of a team that values community and innovation while driving the Carmen’s Group culture contributing to the creation of extraordinary memories for our guests. Uphold appearance standards and sanitization of the kitchen. This is the perfect opportunity for someone who is looking to develop and grow an exciting career in the culinary industry.  We offer part time opportunities during daytime, evening, midweek and weekends. We are flexible in our approach to scheduling and this is a great role for those who are looking to balance other work and/or school commitments in a fast paced, exciting environment.   THE STEWARDS AT DUNDAS VALLEY GOLF AND CURLING CLUB HAVE THE OPPORTUNITY TO: Clean and wash dishes, kitchen tools, food preparation equipment and utensils utilizing an industrial dishwasher; cleaning items by hand when necessary Ensure job duties are completed in a timely manner, using appropriate techniques, proper cleaning, sanitizing and drying Ensure all glassware, dishes, flatware, and kitchen tools are organized and replaced in their proper location Sweeping and mopping kitchen floors, wiping down surfaces and walls Maintain kitchen work areas and equipment in neat, clean and orderly conditions at all times Communicating low levels of related product or broken/damaged product and equipment immediately to the Executive Chef Complies with established sanitation and health standards, following Health and Safety guidelines Take direction from the Executive Chef and Sous Chef Communicate with the kitchen team Make a difference in the lives of each and every one of our members and guests by directly contributing their extraordinary memories Exercise good judgment and demonstrate leadership abilities Drive positive change in the organization Perform other duties as needed STEWARD POSITION REQUIREMENTS: Positive, outgoing and friendly team player Ability to work well under pressure in a fast paced environment Reliable transportation Ability to work independently and part of a team with minimal supervision Adaptable to changes in workflow or requirements Previous cleaning/dishwashing experience an asset Be available in the morning, as there are early morning shifts  WHAT CAN WE OFFER? Competitive wage package Flexible work schedule Staff recognition, years of service rewards Group RRSP Hotel discounts Wellbeing programs Golf privileges and participation in staff events Opportunities for growth and a chance to be play a role in our vision to continue to be innovators and industry champions within the Hamilton hospitality community Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 35 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Banquet Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s  The Hamilton Convention Centre by Carmen’s and Dundas Valley Golf and Curling Club. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue. Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.

Skills and Qualifications The qualified candidate must have: Knowledge of computer science field with emphasis on network technology normally attained through completion of three-year community college program;   Qualification as Microsoft Certified Professional (MCP) in Windows Server AD or SMS; A+ or N+ certification; Information Technology Information Library (ITIL) Foundations Certification; Certification as Help Desk Professional preferred or equivalent combination of education and experience; and, Primary Responsibilities for IT Support Analyst position:Answer inbound calls from Support line and log issues accordingly onto the system. Monitor and manage issues coming into the system (mail and web portal) as well as gather required information from customer for troubleshooting purposes. Troubleshoot issues classified as ‘functional’ and escalate as appropriate. Document and escalate customer complaints. Ensures accurate client information is documented and processed. Follow incident management processes, procedures, and associated tools requirements. Communicate with internal and external departments, communicate with customers, as needed, to report on status and resolution of issues. Document contacts and follow ups in system database

Are you driven with excellent organization skills and creative mind seeking to advance your career to the next level in a growing financial planning organization? LifePlan Investments is an energetic, diverse organization where producers are team-oriented. Our unique value for our team is providing professional support, coaching and mentoring along with leadership career development opportunities. You will have the opportunity to work in a friendly and family-oriented environment. At LifePlan Investments we strive to provide a top-tier experience in a non-traditional, team-based environment that is both intellectually stimulating and fun. Admin/Receptionist/Social Media Coordinator Your role is to represent LifePlan Investments on the social media platforms and provide administrative support to our Financial Consultants. Your responsibilities will include but not limited to: Support managers and Financial Consultants through a variety of administrative tasks related to business organization, development and communication. Advertise our services on a variety of social media platforms and conduct market research to discover recent trends and updates in the industry. Process new advisor applications for contracting ensuring all the criteria is met. Screen Financial Consultants for suitability and monitor their business activities using CRM, WealthServ and other tools. Handle life license and E&O checks making sure all documents are up to date and statuses are maintained. Coordinate with insurance carriers for contracting and new business activities and as per management’s requests. Schedule training, webinars and interviews according to calendar availability. Monitor production by reviewing sales platforms and updating numbers in the spreadsheets as needed. Be creative and use Adobe Photoshop skills to make interesting posts about LifePlan Investments.   Other Responsibilities: Answer and direct phone calls, e-mails and face to face enquires Organize and schedule meetings and appointments Carry out administrative duties such as filing, typing, copying, binding, scanning etc. Maintain computer and manual filing systems Order office supplies and marketing materials Greet and provide general support to visitors Manage reception area Perform other clerical duties as required   Requirements: At least 3 years of proven administrative assistant experience in insurance/investments area Experience working with insurance related CRM systems, like Salesforce, HubSpot Excellent Adobe Photoshop skills with proven track record of success Excellent time management, organization skills and ability to prioritize projects Attention to detail and problem-solving skills Excellent written and verbal communication skills Knowledge of insurance and investments products is preferred Strong organizational and planning skills Proficient in MS Office with focus on Excel High school diploma or equivalent; college degree preferred Knowledge of other languages is considered an asset

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so ! ”                                  URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number   Please mention the job title above in the subject line The recruiter in charge of this role is Ann   If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.   One of our well established automotive finance clients is looking for a Bilingual Customer Service Associate (English and French) Duration: 1 year contract with a high possibility of an extension Location:  Markham, Ontario     Major Responsibilities:   This position is responsible for answering inquiries from customers and dealers in regards to automobiles for lease and finance accounts.    Maintain queue priority to answer customer inquiries within department standards Professionally respond to all customer requests received by phone, fax or mail, accurately in a timely manner Able to work in a high volume environment with accuracy and attention to detail. Respond to customer requests with a Customer First approach Maintain customer contact notes in the mainframe system. Complete other departmental duties as required Qualifications:   University Degree or College diploma -  a Business discipline preferred Superior communication skills in English and French Microsoft Office applications: Word, Excel Working knowledge of Lotus Notes Prior inbound customer service experience an asset Ability to work shifts between the hours of 8am to 8pm, Monday to Friday Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !  

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so ! ”                                  URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number   Please mention the job title above in the subject line The recruiter in charge of this role is Ann If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.   One of our consulting clients is looking for Bilingual Insurance Customer Service Associate (Recent Grads) Location:  Markham, Ontario Duration: 1 year contract with possible extension *** RECENT GRADUATES CAN ALSO APPLY FOR THIS ROLE ***   The key responsibilities of the Insurance Associate are: Responds knowledgeably to incoming calls from clients and/or their insurance representatives Makes outgoing calls to clients and/or their insurance representatives to obtain details of insurance coverage Accurately document client or insurance representatives comments and actions taken in customer's electronic file Sorts and processes incoming insurance mail Meets or exceeds quantitative and qualitative goals as outlined by department manager Responds to requests for assistance from other departments in a timely and efficient manager Provides back up support to receptionist and administrative associate, as required Works well as part of a team to ensure department targets Adheres to corporate policies and department Standard Operating Procedures (SOPs) Uses various software programs proficiently Qualifications necessary: 1 to 2 years of customer service experience University degree (preferred) or College diploma – Business or economics stream preferred. Excellent computer skills, especially Word, Excel Bilingual – French and English- both written and spoken Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

Shifts available Working hours are flexible Pay rate is $30 per hour In this role you will be responsible for: Answering clients' inquiries by phone and email Providing prompt problem resolution to any issues that may arise Following up with clients to ensure complete satisfaction Providing technical support to customers when needed Any other duties as required The ideal candidate will possess: Excellent written and verbal communication skills A minimum of 2 years of call centre experience Some technical support experience is required Previous POS experience a strong asset Superior analytical and problem-solving skills Excellent knowledge of MS Office A friendly attitude, a team player and a quick learner is essential

  “The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so! ”                                URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number   Please mention the job title above in the subject line The recruiter in charge of this role is Debbie   If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.   One of our well established banking clients is looking for a Bilingual Customer Service Representative (bank/ financial industry exp) Length: Contract term is 6 months with a strong possibility of an extension   Location: Montreal, QC   Please send your resumes in English with your contact information and in MS Word format.   GROUP/PROJECT INFO:   They are responsible for supporting branch and call center to help process term investment (RRSP, TFSA, GIC ETC) EVP (Employee Value proposition):   This role would help in a stepping stone into a large organization. You will be able to see back end process for all Term investments.   RESPONSIBILITIES INCLUDE (but are not limited to): They will be verify and correcting all term investment paperwork.   They will be inputting the required information for setting up these investments. They will be processing documentation overall for all term investments.   TOP SKILLS / EXPERIENCE: • 1 to 2 years of experience from an administration background • Strong multitasking ability • Call center • Bilingual in French and English (Documents come in In both French and English) NICE TO HAVE SKILLS/EXPERIENCE • Prior experience with term investment ( RRSP, GIC, TFSA)   SOFT SKILLS:   • Strong multitasking ability • Team player EDUCATION/CERTIFICATIONS:   • High school diploma is required   Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !  

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so! ”                                URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number   Please mention the job title above in the subject line The recruiter in charge of this role is Veronica   If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.   One of our major banking clients is looking for a Unilingual-Bilingual Customer ServiceRepresentative (Banking/FI, Call Centre Exp.) Length: Contract term is 12 Months with the possibility of an extension Location: Toronto, ON   GROUP INFORMATION/CULTURE This team consists of 28-30 members. The HM is looking for outgoing individuals with lots of energy. There is a lot of risk involved in the role as wire payment requests can come in high volumes and high amounts. Candidates should be able to handle high pressure and high stress situations. Teamwork and collaboration are very important to this role and these individuals will be collaborating with various levels within the team (approvers and releasers) to ensure wire payments are processed efficiently. EVP (Employee Value proposition):   The bank has a lot of opportunities so this is a great role to expand skill sets and gain experience for future roles in the FI space. RESPONSIBILITIES INCLUDE (but are not limited to): -Customer wire payment requests come in to the team via fax -Managing fax ad they come in - logging in transactions into the system -Entering financial transactions into system -Calling customers to validate transactions; Call-Back to be completed with the client to ensure the information on the wire payment is accurate and to obtain authorization to proceed -Keying of the wire into the system once fax has been confirmed and authorized -Escalate where necessary TOP SKILLS / EXPERIENCE: -Very strong keying skills - High level of typing skills and accuracy *please provide test scores* -Strong & Professional phone etiquette -Strong communication skills - verbal and written -Collaboration/work well in a team environment -Ability to multi-task and manage their own time -Organizational skills and strong attention to detail -*** Punctuality and attendance*** very important to the HM   NICE TO HAVE SKILLS/EXPERIENCE: -1-2 years of previous FI/banking experience  -Wire payment background -1 to 2 years in a call center/customer service role   SOFT SKILLS:   - Strong communication skills - Multitasking skills - Ability to work in fast paced environment   - Team player - Quick learner - Strong time management skills EDUCATION/CERTIFICATIONS:   High school is required. University/college is a nice to have.   Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !  

“The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so ! ”                                  URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number   Please mention the job title above in the subject line. The recruiter in charge of this role is Prakash.   If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.   One of our clients who is well-established in the printing and consulting industry is looking for Mailroom Operator Length:   12 months with a high possibility of an extension Location: Montreal, QC     Duties:   Manage and track packages through local delivery services. Perform electronic mail distribution. Perform bar code address lookup and quality review. Contact recipients regarding mail availability and services. Barcode tracking or face scanning incoming mail and packages. May perform basic reprographic services. Troubleshoot and maintain mailroom equipment. Monitor and manage supplies inventory mail and distribution activities. Provide mailing address cleanup services. Determine method of shipment and arrange shipping Prepare bills of lading customs forms, invoices and other shipping documents manually or by computer. Assemble containers and crates, record contents manually or in computer system pack goods to be shipped and affix information and shipping instructions. Inspect and verify incoming goods against invoices and other documents record shortages and reject damaged goods. Unpack code and route goods to appropriate storage areas. Maintain internal manual or computerized record-keeping systems. May operate forklift, hand truck or other equipment to load unload transport and store goods. Ability to use PC technology and courier shipping systems Maintenance of company’s standards for site appearance and customer requirements. Perform mailroom duties including receive, sort and delivery of mail and courier. Perform shipping and receiving duties. Able to work flexible work schedules as required by our Customer. Maintain high Customer Satisfaction levels. Adherence to customer requirements regarding day to day operations.   Required skills:   Demonstrated ability to manage customer satisfaction through diplomatic handling of customer complaints changes in priority. Use intermediate equipment features/functions such as binding, image shift and image quality. Use interpersonal skills effectively with team members, customers and third party. Developing knowledge of all site service offerings. Understands and can handle international mail requirements. Excellent Customer Service/Satisfaction skills. Can demonstrate telephone etiquette and standards with customers. Proven ability to complete numerous tasks simultaneously in order to meet customer requirements Ability to work independently Able to lift and move up to 50 pounds. Able to read, write and follow basic English instructions. Basic math skills (to add and subtract basic multiplication) Read simple job ticket and understands steps required in workflow. Use basic functions of mail and fax equipment such as completing simple print jobs, faxing, fax to internet, scan to internet, and scan to email. May operate hand truck or other equipment to load unload transport and store goods.   Qualifications:   Minimum: High School Education Minimum: 1-2 years of mailroom and automated equipment experience. Driver's license may be required.     Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !  

The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting….. or you may be asked to start sooner than the expected start date if you are able to do so !”                                  URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number   Please mention the job title above in the subject line The recruiter in charge of this role is Debbie   If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.   One of our well-established banking clients is looking for a Bilingual Collections Agent (Call Centre and banking Exp.) Length: Contract term is 6 Months with a high possibility of an extension Location: Montreal, Quebec   Please send your resumes in English with your contact information and in MS Word format. Employee Value Proposition: • If someone goes above and beyond in their role, the bank has no calms in converting them to go FTE ASAP   Daily Responsibilities: • Perform In-bound/outbound calls to clients regarding pass due invoices/statements (early stage delinquency, courtesy calls) • Answer incoming calls from clients regarding pass due invoices/statements • Reduce client delinquency • Interacting with customers, lawyers, branches and different professionals • Perform other related Customer Service responsibilities as required Must Have Skills: • 2 years of previous call center experience   • College/University degree • Intermediate knowledge of Microsoft Office (Excel, Word, Outlook) • Customer service experience • Excellent Communication Skills- Bilingual- English and French Attributes: • Outstanding/Above average understanding of the French and English language** • Conflict resolution • Ability to communication in a clear and concise manner • Positive demeanor • Self-motivated • Quick learner • Takes initiative • Sales acumen • Comfortable learning new software   Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !  

About Our Client Rothmans, Benson & Hedges Inc.   is an International Fortune 500 Company. Today they are Canada's second largest tobacco company. Their parent company PMI is the worlds’ leading international tobacco company. PMI’s mission is disrupting the tobacco category through ground breaking innovation with the development of Reduced-Risk Products (“RRPs”). Building PMI’s future on smoke-free products that are a much better choice than cigarette smoking. PMI currently has a range of RRPs in various stages of development, scientific assessment and commercialization. They are currently looking for a Sales Professional to join their growing team and to drive customer service and revenue of their RRP products. As a Sales Specialist As   a Sales Specialist   you are working with and through your various networks while building and maintaining positive relationships and working within guidelines. The focus of the role is to enhance the awareness of this new RRP product and support Legal Age Smokers in their conversion from combustible tobacco to heat-not-burn products within a defined network and/or community. You are very customer-centric and understand the need to provide exceptional customer service, throughout the sales cycle. The Opportunity: Base Salary Plus Commission Potential End of the year Sales Bonus Opportunity for growth with RBH Flexible work schedule What We Offer: Soft leads distributed monthly Tools for communication and Inventory of product A career opportunity with a global leader disrupting their category through innovation Performance based culture- You have full control over your career Comprehensive Mentoring and Training/On-boarding program to build your capabilities The Successful Applicant: Experience with lead generation, prospecting; making cold calls One year of customer service experience One -Two years of sales experience and building networks Reach monthly targets/goals in a B2C sales environment Experience using Sales Force is an asset College diploma and/or University degree Thrives on change and has an infectious ‘can-do’ attitude Excellent strategic thinking and analytical skills, detail oriented and a proven track record of creating solutions that increase revenue; can focus on big business opportunities Effective verbal and written communication skills; can outline problems, targets and key insights. Highly organized with a strong sense of urgency and can-do attitude   Diversity and inclusion is one of RBH's core values and we encourage applications from all qualified candidates. We are committed to fair and accessible employment practices and will provide accommodation in all parts of the hiring process. If you require a disability-related accommodation at any time during the hiring process, please inform Brand Momentum of your requirements. Please apply at   nitika.minhas@brandmomentum.ca   with your city in the the subject line.  

About Our Client Rothmans, Benson & Hedges Inc.   is an International Fortune 500 Company. Today they are Canada's second largest tobacco company. Their parent company PMI is the worlds’ leading international tobacco company. PMI’s mission is disrupting the tobacco category through ground breaking innovation with the development of Reduced-Risk Products (“RRPs”). Building PMI’s future on smoke-free products that are a much better choice than cigarette smoking. PMI currently has a range of RRPs in various stages of development, scientific assessment and commercialization. They are currently looking for a Sales Professional to join their growing team and to drive customer service and revenue of their RRP products. As a Sales Specialist As   a Sales Specialist   you are working with and through your various networks while building and maintaining positive relationships and working within guidelines. The focus of the role is to enhance the awareness of this new RRP product and support Legal Age Smokers in their conversion from combustible tobacco to heat-not-burn products within a defined network and/or community. You are very customer-centric and understand the need to provide exceptional customer service, throughout the sales cycle. The Opportunity: Base Salary Plus Commission Potential End of the year Sales Bonus Opportunity for growth with RBH Flexible work schedule What We Offer: Soft leads distributed monthly Tools for communication and Inventory of product A career opportunity with a global leader disrupting their category through innovation Performance based culture- You have full control over your career Comprehensive Mentoring and Training/On-boarding program to build your capabilities The Successful Applicant: Experience with lead generation, prospecting; making cold calls One year of customer service experience One -Two years of sales experience and building networks Reach monthly targets/goals in a B2C sales environment Experience using Sales Force is an asset College diploma and/or University degree Thrives on change and has an infectious ‘can-do’ attitude Excellent strategic thinking and analytical skills, detail oriented and a proven track record of creating solutions that increase revenue; can focus on big business opportunities Effective verbal and written communication skills; can outline problems, targets and key insights. Highly organized with a strong sense of urgency and can-do attitude   Diversity and inclusion is one of RBH's core values and we encourage applications from all qualified candidates. We are committed to fair and accessible employment practices and will provide accommodation in all parts of the hiring process. If you require a disability-related accommodation at any time during the hiring process, please inform Brand Momentum of your requirements. Please apply at   nitika.minhas@brandmomentum.ca   with your city in the the subject line.  

About Our Client Rothmans, Benson & Hedges Inc.   is an International Fortune 500 Company. Today they are Canada's second largest tobacco company. Their parent company PMI is the worlds’ leading international tobacco company. PMI’s mission is disrupting the tobacco category through ground breaking innovation with the development of Reduced-Risk Products (“RRPs”). Building PMI’s future on smoke-free products that are a much better choice than cigarette smoking. PMI currently has a range of RRPs in various stages of development, scientific assessment and commercialization. They are currently looking for a Sales Professional to join their growing team and to drive customer service and revenue of their RRP products. As a Sales Specialist As   a Sales Specialist   you are working with and through your various networks while building and maintaining positive relationships and working within guidelines. The focus of the role is to enhance the awareness of this new RRP product and support Legal Age Smokers in their conversion from combustible tobacco to heat-not-burn products within a defined network and/or community. You are very customer-centric and understand the need to provide exceptional customer service, throughout the sales cycle. The Opportunity: Base Salary Plus Commission Potential End of the year Sales Bonus Opportunity for growth with RBH Flexible work schedule What We Offer: Soft leads distributed monthly Tools for communication and Inventory of product A career opportunity with a global leader disrupting their category through innovation Performance based culture- You have full control over your career Comprehensive Mentoring and Training/On-boarding program to build your capabilities The Successful Applicant: Experience with lead generation, prospecting; making cold calls One year of customer service experience One -Two years of sales experience and building networks Reach monthly targets/goals in a B2C sales environment Experience using Sales Force is an asset College diploma and/or University degree Thrives on change and has an infectious ‘can-do’ attitude Excellent strategic thinking and analytical skills, detail oriented and a proven track record of creating solutions that increase revenue; can focus on big business opportunities Effective verbal and written communication skills; can outline problems, targets and key insights. Highly organized with a strong sense of urgency and can-do attitude   Diversity and inclusion is one of RBH's core values and we encourage applications from all qualified candidates. We are committed to fair and accessible employment practices and will provide accommodation in all parts of the hiring process. If you require a disability-related accommodation at any time during the hiring process, please inform Brand Momentum of your requirements. Please apply at   nitika.minhas@brandmomentum.ca   with your city in the the subject line.